Insurance Customer Service Representative

4 weeks ago


Juneau, Alaska, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information
  • Process policy changes and updates in our system
  • Handle incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction
  • Maintain customer records and update information as needed
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
  • Stay up-to-date with insurance products and industry trends to effectively assist customers
  • Follow company policies and procedures to ensure compliance with regulations and guidelines
  • Meet or exceed performance goals and targets set by the company
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in using computer systems and software
  • Ability to maintain confidentiality and handle sensitive information

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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