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Technical Support Specialist

1 month ago

Reston, Virginia, United States ABC Technologies Full time

The Technical Support Specialist at ABC Technologies plays a vital role in ensuring the smooth operation of our IT systems. This position involves providing technical assistance to employees, resolving hardware and software issues, and maintaining the overall health of our computer systems.

Key Responsibilities:

Technical Support:

  • Provide timely and effective technical support to employees, addressing hardware, software, and network issues promptly.
  • Assist with software installations, updates, and configurations, ensuring seamless integration with our systems.
  • Troubleshoot and resolve hardware problems, coordinating repairs or replacements as needed to minimize downtime.

User Assistance:

  • Offer on-site guidance and training on using various software applications and technological tools, enhancing employee productivity and efficiency.
  • Address user inquiries related to IT systems and applications, providing clear and concise instructions to ensure understanding.

Systems Maintenance:

  • Perform routine maintenance and updates on computers, printers, peripherals, and other IT equipment, ensuring optimal performance and security.

Documentation and Reporting:

  • Maintain accurate records of technical issues, resolutions, and equipment inventory, providing valuable insights for IT planning and decision-making.
  • Generate reports on recurring issues, system performance, and equipment status, facilitating data-driven decision-making.

Security and Compliance:

  • Adhere to company policies and security protocols, ensuring compliance with data protection regulations and maintaining the confidentiality of sensitive information.
  • Assist in implementing and maintaining cybersecurity measures to protect company data and systems from potential threats.

Collaboration and Communication:

  • Work closely with the IT team to execute IT projects, upgrades, and deployments, ensuring seamless integration and minimal disruption to business operations.
  • Communicate effectively with users, understanding their needs and providing timely updates on issue resolution or system changes.

Requirements:

  • Proven experience as a Technical Support Specialist or in a similar role, preferably within an automotive or manufacturing environment.
  • Proficiency in troubleshooting hardware, software, and network issues, with a strong understanding of Windows and Mac operating systems.
  • Excellent communication and interpersonal skills, with the ability to convey technical information clearly and effectively.