Helpdesk Specialist
3 days ago
Futran Tech Solutions Pvt. Ltd. is seeking a skilled Helpdesk Representative to join our team. As a Helpdesk Representative, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive experience.
Key Responsibilities:- Provide technical support to customers via phone, email, or chat
- Identify and resolve technical issues related to IT systems and automotive programming
- Develop and implement follow-up steps to ensure customer satisfaction
- Work collaboratively with the team to resolve complex issues
- Maintain a professional image and provide exceptional customer service
- Professional work history or training in IT or automotive systems
- Customer contact experience
- Self-motivated with a proactive approach to meeting customer expectations
- Computer hardware and software experience
- Knowledge of LAN/WAN IT infrastructure
- Ability to diagnose and repair PC hardware/networking components
- Substantial problem-solving abilities
- Ability to work and thrive in a team environment
- Exceptional communication and organizational skills
- Dedication to excellent attendance
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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Helpdesk Specialist
3 weeks ago
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