Store Manager

2 months ago

Beverly Hills, United States Frette Full time

Frette is seeking a highly motivated and entrepreneurial Store Manager to join our Beverly Hills team.


At Frette we expect all employees to be team players by demonstrating a high degree of integrity and by contributing to a positive environment that is fun, professional, productive, and team-oriented. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and product ownership.


The Store Manager is responsible for Leadership, Sales, and Operations, as described below.


LEADERSHIP:

  • Coach, motivate, and inspire team members to accomplish store goals and maximize their performance by working alongside them on the sales floor and supporting them where needed.
  • Create a high-performance culture in-store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance.
  • Participate in attracting, recruiting, and onboarding a high-performing team.
  • Train team in all aspects of the business including product knowledge, client experience, and retail systems.
  • Conduct monthly touchbases discussing results, areas of opportunities, and developing action plans.
  • Lead daily huddles and monthly store meetings, delivering key business communication, daily objectives, and team-building opportunities.
  • Provide feedback to the Retail Director when a policy or procedure is difficult to manage or enforce and/or with ideas for improvement.
  • Liaise with corporate partners on business strategies and opportunities.
  • Monitor the team’s adherence to company policies and procedures.


SALES:

  • Operate as a Frette Brand Ambassador and lead by example on the selling floor, embracing Frette’s selling ceremony, confidently speaking to the product as well as Frette’s heritage and craftsmanship.
  • Support Sales Specialists using CRM and clienteling tools to acquire and retain their client base.
  • Actively monitor customer satisfaction and outreach to drive continuous improvement.
  • Network within their neighborhood to create partnerships with showrooms, designers, hospitality, and property managers.
  • Contribute toward client experience by offering white glove services to clients including home installations, consultations, Bespoke services, and home deliveries.
  • Strong grasp on KPI’s and ability to strategize when performance standards are not met.
  • Manage and resolve customer service issues with the end goal of retaining the client relationship.


OPERATIONS:

  • Completes store operational requirements including but not limited to accurate monthly schedules, end of month recap, and expense reports.
  • Maintains the stability and reputation of the store by complying with legal requirements.
  • Drives continuous improvement in stockroom processing and replenishment procedures.
  • Minimizes loss by ensuring all loss prevention procedures are followed and adhered to.
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Efficiently execute the following daily performance needs, including but not limited to: opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
  • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
  • Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
  • Participate in bi-annual inventory.
  • Liaise and partner with IT on any helpdesk-related inquiries.
  • Local travel to the offsite storage facility and bank as needed.



SKILLS AND QUALIFICATIONS:

  • Minimum 10 years of retail management experience, preferably within a luxury environment.
  • Must possess and consistently exhibit the competencies relative to the position.
  • Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
  • Industry awareness and strong business acumen, including the ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
  • Detail-oriented with strong organization and follow-up skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Strong interpersonal and written and verbal communication skills including the ability to lead discussions in diverse groups of varying size.
  • Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
  • Demonstrates an inspirational attitude that contributes to a positive team environment.
  • Team-oriented but also self-driven with an entrepreneurial spirit.
  • Ability to build and maintain effective working relationships with team members and business partners along with willingness to set and maintain high standards of performance.
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.


PHYSICAL REQUIREMENTS:

  • Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
  • Ability to maneuver effectively around the boutique floor, stock room, and offsite.
  • Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA approved ladder safety.

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