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Guest Services Ambassador

2 months ago

Grand Rapids, Michigan, United States Trinity Health Full time

Job Summary:

We are seeking a highly skilled and compassionate Guest Services Representative to join our team at Trinity Health. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to patients, families, and visitors.

Key Responsibilities:

  • Provide a welcoming and resourceful presence to patients, families, and visitors, ensuring a positive experience throughout their hospital stay.
  • Utilize outstanding communication and problem-solving skills to address concerns and resolve issues in a timely and professional manner.
  • Develop and maintain a thorough knowledge of the hospital's mission, values, and services to provide accurate information and support to patients and families.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Participate in ongoing education and training to enhance skills and knowledge in customer service, conflict resolution, and cultural competence.

Requirements:

  • High school diploma or equivalent required; associate's degree in business or related field preferred.
  • Minimum of two years of guest/customer services experience, preferably in a healthcare setting.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work effectively in a fast-paced environment with multiple priorities and interruptions.
  • Proficiency in Microsoft Office products, including word processing, spreadsheets, and database software.

Our Commitment to Diversity and Inclusion:

Trinity Health is a leader in diversity, equity, and inclusion, and we are committed to creating a workplace that reflects the diversity of the communities we serve. We believe that a diverse and inclusive workforce provides the most accessible and equitable care for our patients and families.

Equal Employment Opportunity:

Trinity Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we prohibit retaliation against individuals who report or participate in investigations of discrimination or harassment.