Guest Service Representative

4 weeks ago


Grand Rapids, Michigan, United States Grand Rapids Residence Inn Downtown Full time
Job Summary

We are seeking a Guest Service Agent/Front Desk Agent to join our team at Grand Rapids Residence Inn Downtown.

This role is perfect for individuals who enjoy making a great first impression and providing exceptional guest experiences.

Key Responsibilities:

  • Accommodate guests by performing various duties, including greeting, registering, and assigning rooms.
  • Handle confidential information with a high degree of integrity.
  • Promptly and effectively deal with guest requests and complaints.
  • Answer and route calls as appropriate, taking guest messages with accuracy.
  • Responsible for cash drawer contents and transactions during shift.
  • Maintain accurate records, including cash flows, registration cards, and property walks.
  • Assist with sales and marketing efforts as directed by the General Manager.
  • Offer and properly handle requests for wake-up calls.
  • Record pertinent guest information in the pass-on log.
  • Replenish continental breakfast as needed and keep the area clean.
  • Ensure the common area/lobby is clean.
  • Perform laundry functions as directed.

Requirements:

  • 0-1 year of customer service experience.
  • Passionate about hospitality and creating an exceptional guest experience.
  • Ability to handle confidential information with a high degree of integrity.
  • Ability to answer and route calls as appropriate, taking guest messages with accuracy.

About Us:

At Grand Rapids Residence Inn Downtown, we are committed to providing a warm and welcoming environment for our guests. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



  • Grand Rapids, Michigan, United States Suburban Inns Full time

    Embody the Spirit of Exceptional HospitalityAt Suburban Inns, we are dedicated to delivering an unparalleled guest experience. As a Guest Service Representative, you will be the face of our brand, providing warm and welcoming interactions with every guest. Your ability to interpret and respond to guest needs will be key in ensuring their stay with us is...

  • Guest Service Manager

    1 month ago


    Grand Rapids, Michigan, United States Suburban Inns Full time

    Job OverviewEmbassy Suites Downtown Grand Rapids is a dynamic and fast-paced workplace, offering endless opportunities for growth and advancement in the hospitality industry.We are seeking a highly skilled Guest Service Manager to join our team, responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesLead by...


  • Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and safe...


  • Grand Rapids, Michigan, United States D&W Fresh Market Full time

    Job SummaryAt D&W Fresh Market, we're committed to delivering exceptional customer experiences through our People First culture. As a Customer Service Representative, you'll play a vital role in ensuring our guests receive outstanding service and assistance. Your responsibilities will include bagging groceries, providing carry-out service, retrieving carts,...


  • Grand Rapids, Michigan, United States SpartanNash Full time

    At SpartanNash, we're committed to delivering exceptional customer experiences through our People First culture. As a Customer Service Representative, you'll play a vital role in ensuring our guests receive top-notch service and assistance. Your responsibilities will include bagging groceries, providing carry-out service, retrieving carts, and performing...

  • Guest Service Manager

    1 month ago


    Grand Rapids, Michigan, United States Aqua Tots Swim School - AT 28th Street, LLC Full time

    Job OpportunityAqua Tots Swim Schools Grand Rapids is seeking a highly organized and experienced Guest Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring exceptional customer service, managing a team, and maintaining a safe and clean work environment.Key Responsibilities:Manage and lead a team of...


  • Grand Rapids, Michigan, United States AMF Full time

    Overview:At AMF, we're looking for a skilled and friendly Customer Service Representative to join our team. As a Greeter/Counter Desk Associate, you'll be the first point of contact for our guests, setting the tone for an exceptional experience.Key Responsibilities:Provide exceptional customer service, ensuring a welcoming and inclusive environment for all...


  • Grand Rapids, Michigan, United States Drury Hotels Company, LLC Full time

    Unlock Your Potential at Drury HotelsWe're seeking a friendly and highly organized Customer Service Representative to join our team at Drury Hotels. As a key member of our front desk team, you'll be responsible for providing exceptional guest experiences and ensuring a warm and welcoming atmosphere for our guests.What You'll Do: Assist guests in a friendly...


  • Grand Rapids, Michigan, United States Family Fare Full time

    Job Summary:This role is responsible for providing exceptional customer service in a fast-paced retail environment. The ideal candidate will be able to effectively communicate with customers, respond to their needs, and provide solutions to their problems.Key Responsibilities:Provide courteous and professional customer service to all guestsOperate cash...


  • Grand Rapids, Michigan, United States Wingstop Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. This includes greeting them, answering phone calls, taking and delivering orders, and providing authentic, positive, and genuine experiences.What We Offer:At Wingstop, we are committed to providing our...


  • Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    At Aimbridge Hospitality, our goal is to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your responsibilities will include:Main Responsibilities:Greet and welcome all guests approaching the Front DeskMaintain proper operation of the telephone...


  • Grand Rapids, Michigan, United States Wingstop Restaurants Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by: Acting as the face and voice of Wingstop to all guests Providing authentic, positive, and genuine interactions with guests Greeting guests, answering phone calls, taking and delivering ordersWhat You'll Gain:By joining...


  • Grand Rapids, Michigan, United States Ezells Famous Chicken Full time

    Job SummaryAs a Service Team Member at Ezell's Famous Chicken, you will be responsible for delivering exceptional customer service, ensuring a positive guest experience, and maintaining food quality. Your interaction with guests will largely form their perception of our customer service, and you will have a significant impact on our sales, food quality, and...


  • Grand Rapids, Michigan, United States European Wax Center - Grand Rapids, MI Full time

    Job OverviewAs a Front Desk Associate at European Wax Center, you'll be the first point of contact for our guests, setting the tone for an exceptional experience. We're seeking a friendly and professional individual to join our team, providing top-notch service and ensuring our guests feel welcome and valued.Key Responsibilities:Manage the flow of guests in...


  • Grand Rapids, Michigan, United States Family Fare Full time

    Family Fare Job Summary:As a Guest Care Associate at Family Fare, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests. Your primary duties will include:Key Responsibilities:Process guest services such as credits, over rings, and refunds in a timely and accurate manner.Assist guests...


  • Grand Rapids, Michigan, United States Denny's Full time

    Job OverviewAs a Server Representative at Denny's, you will play a key role in delivering exceptional guest experiences. Your primary responsibilities will include greeting guests, taking orders, and serving food and beverages in a timely and courteous manner.Key ResponsibilitiesGreet guests immediately upon arrival and acknowledge them at departureTake...


  • Grand Rapids, Michigan, United States D&W Fresh Market Full time

    At D&W Fresh Market, we strive to deliver exceptional customer experiences through our team members. As a PT Service Clerk, you will play a vital role in ensuring our customers receive top-notch service and assistance. Your responsibilities will include providing highly satisfactory service and assistance to guests, bagging groceries, and providing carry-out...


  • Grand Rapids, Michigan, United States Goldfish Swim School Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and ensuring a positive experience...


  • Grand Rapids, Michigan, United States Petco Full time

    Key Responsibilities:As a Sales Associate at Petco, you will provide exceptional customer service, determine the needs of guests, and share product knowledge to suggest the appropriate merchandise and services. You will also maintain familiarity with current store promotions and special services, and engage with customers regarding new product and services...


  • Grand Rapids, Michigan, United States Olga's Kitchen Full time

    About Olga's KitchenAt Olga's Kitchen, we're passionate about serving the freshest and most delicious food and beverages to our guests. Our team is committed to providing exceptional guest service, maintaining impeccably clean and safe restaurants, and delivering a unique dining experience that reflects our Mediterranean-inspired...