Guest Service Representative
4 weeks ago
We are seeking a Guest Service Agent/Front Desk Agent to join our team at Grand Rapids Residence Inn Downtown.
This role is perfect for individuals who enjoy making a great first impression and providing exceptional guest experiences.
Key Responsibilities:
- Accommodate guests by performing various duties, including greeting, registering, and assigning rooms.
- Handle confidential information with a high degree of integrity.
- Promptly and effectively deal with guest requests and complaints.
- Answer and route calls as appropriate, taking guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintain accurate records, including cash flows, registration cards, and property walks.
- Assist with sales and marketing efforts as directed by the General Manager.
- Offer and properly handle requests for wake-up calls.
- Record pertinent guest information in the pass-on log.
- Replenish continental breakfast as needed and keep the area clean.
- Ensure the common area/lobby is clean.
- Perform laundry functions as directed.
Requirements:
- 0-1 year of customer service experience.
- Passionate about hospitality and creating an exceptional guest experience.
- Ability to handle confidential information with a high degree of integrity.
- Ability to answer and route calls as appropriate, taking guest messages with accuracy.
About Us:
At Grand Rapids Residence Inn Downtown, we are committed to providing a warm and welcoming environment for our guests. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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