Guest Service Representative

5 days ago


Grand Rapids, Michigan, United States Drury Hotels Company, LLC Full time
Join Our Team as a Guest Service Agent

We are seeking a friendly and highly organized Guest Service Agent to join our team at Drury Hotels Company, LLC. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all who visit our hotel.

Key Responsibilities:
  • Provide warm and friendly service to guests, responding to their needs and resolving any issues that may arise.
  • Check guests in and out, handle cash and credit transactions, and maintain accurate records.
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup.
  • Present a high standard of integrity, service, and hospitality to promote the Drury culture to customers and coworkers.
What We Offer:
  • A competitive starting pay rate of $17.50 per hour.
  • A part-time schedule with flexible hours, including 3pm-11pm shifts.
  • A comprehensive benefits package, including medical, dental, vision, and prescription coverage.
  • A 401(k) plan with company matching.
  • Opportunities for career growth and advancement within the company.
Requirements:
  • A warm and friendly demeanor, with excellent communication and interpersonal skills.
  • The ability to multitask and handle multiple responsibilities simultaneously.
  • Familiarity with handling cash and operating office equipment.
  • The ability to speak and receive direction in English.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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