Patient Ambassador

1 week ago


Grand Haven, Michigan, United States North Ottawa Community Health System Full time
Job Title: Ambassador - Part Time

We are seeking a highly skilled and compassionate Ambassador to join our team at North Ottawa Community Health System. As an Ambassador, you will play a vital role in providing exceptional customer service to patients, families, and visitors.

Job Summary:

The Ambassador will assist patients and families with requests for information, provide directions, and offer support during their hospital visit. You will also be responsible for proactively providing excellent customer service to all who visit our facilities.

Key Responsibilities:
  • Assist patients and families with requests for information and directions
  • Provide support and assistance during hospital visits
  • Proactively provide excellent customer service to all who visit our facilities
  • Direct complaints to appropriate staff via the online complaint process or through a department manager
  • Address special needs that may arise for families/visitors
  • Assist valet service when needed
  • Assist information desk when needed
  • Assist in screening patients, staff, and guests coming into the facility when screener is busy or unavailable
Requirements:
  • High School diploma
  • Excellent customer service skills
  • Ability to relate to a wide variety of people
  • Ability to use active listening skills, be empathetic, and non-objective
  • Knowledge of hospital and medical center helpful
  • Excellent oral communication skills
  • Ability to implement CPR and current BLS certification
  • Valid Michigan Driver's license
Working Conditions:
  • Work performed in a clean, well-lit area


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