Customer Service Captain

3 weeks ago


Grand Rapids, Michigan, United States Dave & Buster Full time
Deliver Exceptional Guest Experiences

Dave & Buster's is a unique entertainment destination where no two days are ever the same. As a Captain, you will be the face of our brand, ensuring our Guests have an unparalleled experience from the moment they walk in. Your strong communication skills and ability to multitask will make you an invaluable asset to our team.

Key Responsibilities
  • Guest Experience: Deliver exceptional service, ensuring our Guests have a positive and welcoming experience throughout their visit.
  • Communication: Act as an initial point of contact for Guests, providing information and assistance as needed.
  • Ambassador: Promote a positive and enthusiastic attitude, representing the Dave & Buster's brand at all times.
  • Team Collaboration: Work closely with other Team Members to ensure seamless service and maintain a cohesive atmosphere.
  • Safety and Security: Enforce house policies and maintain the safety and security of the unit, acting as an initial point of contact in matters concerning safety and security.
  • Event Support: Assist with setting up and breaking down special events, as directed by management.
  • Game Assistance: Provide game assistance by promptly notifying Support Technicians or Management as needed.
  • Guest Satisfaction: Ensure our Guests adhere to house policies and inform management of any issues.
  • Team Member Support: Assist other Team Members as needed or as business dictates.
Requirements
  • Physical Demands: Work in environments with both hot and cold temperatures, and in noisy, fast-paced environments with distracting conditions.
  • Communication: Must demonstrate ability to read and communicate in English.
  • Age: Must be at least 18 years of age.
  • Salary: $13 per hour, with opportunities for advancement and professional growth.
Benefits
  • Attractive Benefits Package: Dave & Buster's offers a comprehensive benefits package, including medical, dental, vision, 401K, and FREE GAMES.
  • Flexible Schedules: Enjoy flexible schedules that accommodate your school or other job commitments.
  • Opportunities for Advancement: Develop your skills and advance your career in a dynamic and growing company.


  • Grand Rapids, Michigan, United States Hertz Full time

    Job Title: Customer Service AssociateAt Hertz, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional customer service that exceeds customer expectations.Key Responsibilities:Provide first-class customer service to ensure customer...


  • Grand Rapids, Michigan, United States Adecco Full time

    Adecco Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Adecco.Key Responsibilities:Provide exceptional customer service and support to clients via phone, email, and chat.Process customer orders and respond to inquiries in a timely and professional...


  • Grand Rapids, Michigan, United States Savers | Value Village Full time

    Customer Service AssociateAt Savers / Value Village, we're looking for a Customer Service Associate to join our team. As a Customer Service Associate, you'll be the face of our company, providing an exceptional experience for our customers, donors, and team members. Responsibilities:Provide excellent customer service, ensuring a positive experience for all...


  • Grand Rapids, Michigan, United States Walgreens Full time

    Customer Service Associate Job DescriptionAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...


  • Grand Rapids, Michigan, United States Morrison Industries LLC Full time

    Job SummaryMorrison Industries LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer...


  • Grand Rapids, Michigan, United States AtWork Group Full time

    We are seeking a highly skilled Customer Service Ambassador to join our team at AtWork Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients nationwide. Your primary focus will be on managing customer queries and complaints in a professional and empathetic manner. Key responsibilities...


  • Grand Rapids, Michigan, United States Andvaris Inc Full time

    Job Title: Customer Care Specialist IWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist I. In this role, you will be responsible for handling inbound calls from customers, researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.Key...


  • Grand Rapids, Michigan, United States PNC Full time

    Job Description:PNC is seeking a highly skilled Customer Service Representative to join our Retail Branch team. As a key member of our team, you will be responsible for delivering exceptional customer service, processing customer transactions, and educating customers on banking products and services.Key Responsibilities:Provide exceptional customer service...


  • Grand Rapids, Michigan, United States Ridge Tefft - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative at Ridge Tefft - State Farm Agent, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to establish and maintain strong relationships with our customers, ensuring their needs are met and exceeded.Responsibilities:Provide prompt and accurate customer...


  • Grand Rapids, Michigan, United States APPS Paramedical Services Full time

    Job Summary: We are seeking a highly skilled and customer-focused Lead Customer Service Representative to join our team at APPS Paramedical Services. As a key member of our customer service team, you will be responsible for providing exceptional service to clients and customers, ensuring that all interactions are handled professionally and efficiently.Key...


  • Grand Rapids, Michigan, United States Berkshire Production Supply Full time

    Customer Service Representative Job DescriptionAt Berkshire Production Supply LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Grand Rapids, Michigan, United States Mercantile Bank Full time

    About Mercantile BankMercantile Bank is a leading financial institution dedicated to delivering exceptional banking solutions that empower individuals and businesses to achieve their goals. Our commitment to innovation, inclusivity, and collaboration drives our success and sets us apart in the industry.Job SummaryWe are seeking a highly motivated and...


  • Grand Rapids, Michigan, United States Circle K Full time

    Customer Service RepresentativeAs a valued member of our Circle K team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your key responsibilities will include:Key Responsibilities:Providing prompt and courteous customer service, resolving customer issues in a timely and...


  • Grand Rapids, Michigan, United States Agiliti Health Full time

    Job SummaryWe are seeking a highly skilled Customer Service Technician to join our team at Agiliti Health. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring the timely and efficient delivery of medical equipment to our customers.Key Responsibilities:Deliver medical equipment to...

  • Customer Service Lead

    4 weeks ago


    Grand Rapids, Michigan, United States D&W Fresh Market Full time

    D&W Fresh Market **Job Summary** As a Customer Service Lead at D&W Fresh Market, you will be responsible for providing exceptional customer service and leading the front end operations team. **Key Responsibilities:** * Provide and maintain a high standard of customer service in the store's front end operations * Supervise and direct all front end...


  • Grand Rapids, Michigan, United States Great Lakes Division inc Full time

    Job OverviewGreat Lakes Division Office is expanding in Grand Rapids, MI, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences and promoting our quality American-made homecare maintenance equipment.We're looking for a...


  • Grand Rapids, Michigan, United States Gallagher Full time

    Introduction: Gallagher's global brokerage team is seeking a skilled Customer Service Representative to join our dynamic team. As a key member of our team, you will be responsible for providing exceptional customer service, identifying and assessing customer needs, and resolving issues in a timely and professional manner. We believe that every candidate...


  • Grand Rapids, Michigan, United States Baker Book House Full time

    Job Title: Customer Service AssociateBaker Book House is seeking a Customer Service Associate to join our team. As a key member of our sales administration department, you will be responsible for providing exceptional customer service to our customers, both in-store and over the phone.Key Responsibilities:Provide excellent customer service to ensure a...


  • Grand Rapids, Michigan, United States Equity LifeStyle Properties Full time

    Customer Service RepresentativeAt Equity LifeStyle Properties, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our appraisal customers through phone and email communication.Provide customer service and account management supportAnswer customer...


  • Grand Rapids, Michigan, United States Holiday Companies Full time

    Customer Service Role at Holiday StationstoresAs a Customer Service Representative at Holiday Stationstores, you will provide exceptional customer service, ring up sales accurately, and perform multi-function operations of fuel consoles and lottery machines.Key Responsibilities:Provide prompt and courteous customer serviceRing up sales on cash register...