Guest Service Manager
1 month ago
Embassy Suites Downtown Grand Rapids is a dynamic and fast-paced workplace, offering endless opportunities for growth and advancement in the hospitality industry.
We are seeking a highly skilled Guest Service Manager to join our team, responsible for delivering exceptional customer experiences and driving sales growth.
Key Responsibilities- Lead by example, providing outstanding guest service and enforcing the service philosophy among team members.
- Develop and implement strategies to maximize rate and occupancy, ensuring seamless guest experiences.
- Manage staff schedules, monitor hours, and ensure efficient use of company time.
- Conduct property walk-arounds, addressing safety and security issues, and reporting problems to the General Manager.
- Collaborate with the sales department to prospect new business and communicate information.
- Provide tours of the property, highlighting amenities and promoting brand standards.
- Review guest surveys, respond to feedback, and implement service recoveries.
- High school diploma or equivalent, with one year of Guest Service Representative experience.
- CPR Training and TIPs certification (completed upon hire).
- Excellent communication skills, with ability to interpret and extract information.
- Ability to work a flexible schedule, including days, evenings, nights, holidays, and weekends.
- Competitive starting wage of $45,000 per year, based on experience.
- Employee and Friends & Family hotel and restaurant discounts.
- Earned Paid Time Off for all team members.
- Insurance (health, vision, dental, life) for full-time team members.
- Flexible schedules.
- Holiday Pay.
- 8 hours of paid volunteer time per year.
- Advancement and professional growth opportunities.
- Monetary recognition program.
- Monetary referral program.
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA.
- Employee Assistance Program (EAP) through Pine Rest.
We are a dynamic organization in a rapidly changing industry, offering opportunities for growth and advancement. Our team is dedicated to delivering exceptional customer experiences and driving sales growth.
Apply today to join our team and take the first step towards a rewarding career in hospitality
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