Onsite Technical Support Specialist

2 weeks ago

Beaumont, Texas, United States ApTask Full time
About the Client:
The Client is a prominent global provider of IT services and consulting, delivering a diverse array of solutions across multiple sectors, including finance, retail, healthcare, and manufacturing. Recognized as one of the largest employers in the IT domain, the company boasts a rich and varied workforce. With a strong focus on employee development and training, the Client is committed to fostering innovation and invests significantly in research and development to remain at the cutting edge of technology.
Services offered include:
  • IT Services: Development, maintenance, and testing of applications.
  • Consulting: Business strategy, IT advisory, and digital transformation services.
  • Business Process Outsourcing (BPO): Streamlining business processes for enhanced efficiency.
  • Enterprise Solutions: Support and implementation of enterprise software solutions.
  • Digital Services: Solutions related to digital technologies such as analytics, cloud computing, and IoT.

Salary Range: $55K-$58K/Annum
Location: Various locations in Texas

Job Responsibilities:
  • Demonstrate strong expertise in desktop and laptop hardware.
  • Possess solid knowledge of Windows 10, Windows 11, and Microsoft Office.
  • Familiarity with Mac OS is advantageous.
  • Understand daily operational workflows and service delivery processes.
  • Install and troubleshoot applications and software.
  • Experience with ticketing systems (e.g., Service Now).
  • Administer Windows systems effectively.
  • Exhibit strong troubleshooting capabilities.
  • Possess comprehensive knowledge of hardware, operating systems, and software for laptops, desktops, mobile devices, and printers.
  • Support computer peripherals including printers and scanners.
  • Understand active directory and networking fundamentals.
  • Maintain a solid grasp of AMDB and CMDB architecture.

Key Duties:
  • Conduct second-line investigation and diagnosis of issues.
  • Resolve and close incidents/service requests in accordance with established procedures and timelines.
  • Document relevant incident/service request details in the ITSM tool.
  • Maintain communication with clients regarding incident status.
  • Ensure tickets are consistently updated until resolution.
  • Adhere to Quality Health Safety Environment (QHSE) and IT policies.
  • Collaborate with clients, IT support teams, and third-party providers as necessary.
  • Manage staging of PCs and perform IMAC (Install, Move, Add, Change) tasks for end-user hardware.
  • Conduct maintenance and support for hardware and software.
  • Troubleshoot and resolve PC incidents and VIP requests.
  • Assist with IT security issues and virus removal.
  • Create and maintain documentation for the scope of work.
  • Provide support for special events, meeting rooms, and video conferencing devices.
  • Oversee centralized hardware and spare part inventory management.
  • Coordinate break-fix services for small sites.
  • Manage logistics for PC and device provisioning.
  • Collaborate with third parties to resolve IT issues or fulfill service requests.
  • Follow standard operating procedures as outlined in the knowledge management system.
  • Provide training and demonstrations to end users as needed.
  • Handle onsite administrative tasks such as backups and OS migrations.
  • Support operational needs for mobility devices and company-owned mobile devices.
  • Manage asset disposal processes.
  • Coordinate with regional/global support teams for comprehensive request resolution.
  • Provide operational support for standalone printers and non-networked devices.
  • Manage the loading and reloading of PCs with standard images for deployment.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

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