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Technical Support Specialist

2 months ago

Beaumont, Texas, United States ApTask Full time
About the Client:
The Client is a prominent global IT services and consulting firm, delivering a diverse array of solutions to clients across multiple sectors, including finance, retail, manufacturing, healthcare, and more. Recognized as one of the largest employers in the IT field, the company boasts a vast and varied workforce. The organization prioritizes employee training and development and is renowned for its dedication to innovation, investing significantly in research and development to maintain its competitive edge in technological advancements.
It provides a comprehensive suite of services, including:
  • IT Services: Application development, maintenance, and testing.
  • Consulting: Business consulting, IT strategy, and digital transformation.
  • Business Process Outsourcing (BPO): Outsourcing of business processes to enhance efficiency.
  • Enterprise Solutions: Implementation and support of enterprise-level software solutions.
  • Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary Range: $50K-$60K/Annum

Job Responsibilities:
  • Oversee the progress of assigned projects to ensure timely completion.
  • Execute all designated projects efficiently and promptly, demonstrating a sense of urgency.
  • Address customer inquiries regarding technical challenges and manage escalations effectively.
  • Provide support for laptops, desktops, tablets, smartphones, telephony devices, printers, conference room equipment, and infrastructure computing, including Zoom.
  • Monitor Service Request support for hardware and software installations, relocations, additions, etc., at client sites.
  • Lead a team of desktop engineers in managing all operational and escalation issues, as well as incidents.
  • Handle customer complaints and ensure satisfaction upon resolution.
  • Coordinate activities related to the desktop environment with other IT teams, including testing, change management, evaluations, and implementation.
  • Conduct monthly operational reviews and trend analyses.
  • Support both onsite and offsite meetings.
  • Manage stockroom operations.
  • Collect and analyze historical data using statistical tools.
  • Utilize inventory management software to track inventory levels, establish reorder points, manage purchase orders, and generate reports.
  • Assess safety levels to mitigate the risk of missing and lost devices.
  • Collaborate with sales, logistics, and production to streamline the inventory management process.
  • Oversee Asset Management throughout its entire lifecycle (planning, procurement, assignment, inventory, retirement).
  • Assume responsibility for multiple sites as applicable.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, committed to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.