Customer Service Team Leader

2 weeks ago


Grand Island, Nebraska, United States Bosselman Enterprises Full time
Position Overview

Customer Service Team Leader plays a crucial role in overseeing and guiding the performance of call center staff. This position is essential for ensuring that operational goals are met and that the team functions effectively.

Key Responsibilities
  • Supervision: Directly manage and mentor team members, fostering a positive and productive work environment.
  • Performance Metrics: Develop and implement performance measurement standards to evaluate team effectiveness and goal achievement.
  • Strategic Planning: Create and execute sustainable programs aimed at enhancing customer service operations.
  • Collaboration: Work closely with the Call Center Manager to align team objectives with overall business strategies.
Qualifications

The ideal candidate will possess strong leadership skills, a commitment to customer satisfaction, and the ability to analyze performance data to drive improvements.

About Bosselman Enterprises

Bosselman Enterprises is dedicated to providing exceptional service and support to our customers, ensuring that our call center operations are efficient and effective.



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