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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Associate at Northwestern Energy. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their needs and resolving issues in a timely and professional manner.
Key Responsibilities- Provide top-notch customer service, responding to customer inquiries and resolving issues in a professional and timely manner.
- Communicate effectively with customers, both in person and over the phone, to understand their needs and provide solutions.
- Work closely with other team members to ensure seamless customer service and resolve complex issues.
- Process customer payments and maintain accurate records.
- Administer credit programs and ensure compliance with company policies and procedures.
- Perform calculations to determine customer payments and other account-related activities.
- Assist customers with local permitting requirements and basic construction standards.
- Support local operations with SAP notification processing and other data entry as required.
- Analyze and prioritize workload to ensure all customer and business needs are met in a timely and appropriate manner.
- High School diploma or equivalent.
- Successful completion of training program.
- Demonstrate and maintain a good safety record.
- Proficiency with the Microsoft Office suite and other computer applications.
- Excellent attendance record.
- Valid driver's license and satisfactory driving record.
- Competitive pay and scheduled performance-based wage increases.
- Annual incentive opportunities.
- Paid company-endorsed volunteer opportunities.
- Paid parental leave.
- Paid bereavement leave.
- Paid training opportunities.
- Paid time off starting on your first day, plus 11 paid holidays.
Northwestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota, and Nebraska. We employ 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:
- 401K with company match up to 4% and non-elective contribution up to 7%.
- Healthcare and wellbeing programs, including dental and vision for you, your spouse, and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA).
- Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses, and dependents to include financial health).
- Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available).
- Tuition reimbursement.
- Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities).
- Paid company-endorsed volunteer opportunities.
- Paid parental leave.
- Paid bereavement leave.
- Paid training opportunities.
- Paid time off starting on your first day, plus 11 paid holidays.
