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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Associate. As a Customer Associate, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities- Provide timely and effective customer service through various communication channels, including phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Process customer payments and maintain accurate records.
- Collaborate with internal teams to ensure seamless customer experiences.
- Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
- Meet or exceed performance standards, including customer satisfaction and productivity metrics.
- High school diploma or equivalent required.
- Successful completion of training program.
- Demonstrate and maintain a good safety record.
- Proficiency with Microsoft Office suite and other computer applications.
- Excellent attendance record.
- Valid driver's license and satisfactory driving record.
As a Customer Associate at NorthWestern Energy, you will enjoy a competitive compensation package, including:
- 401K with company match up to 4% and non-elective contribution up to 7%.
- Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA).
- Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial health).
- Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available).
- Tuition reimbursement.
- Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities).
- Paid company endorsed volunteer opportunities.
- Paid parental leave.
- Paid bereavement leave.
- Paid training opportunities.
- Paid time off starting on your first day, plus 11 paid holidays.
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including a comprehensive compensation package and a range of perks and programs to support your well-being and career growth.
