Customer Experience Representative

4 days ago


Grand Island, Nebraska, United States Farm Credit Council Full time
About the Role

Farm Credit Services of America (FCSAmerica) is a leading agricultural lender that values its employees and customers. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.

Key Responsibilities
  • Customer Service: Provide exceptional levels of service and support to customers, prospects, and team members through various channels.
  • Monetary Activities: Process monetary transactions, address customer inquiries, and resolve issues related to payments, interest, and account changes.
  • Loan Application and Line of Credit Processing: Coordinate new loan applications, enter applications into systems, and work with officers to gather necessary documentation.
  • Office Operations: Manage invoices, maintain office supplies, coordinate loan file record retention, and provide administrative support to team leaders and teammates.
Requirements
  • Education: Associate's Degree in Business, Finance, or related majors, or equivalent work experience.
  • Experience: Minimum of two years' customer service experience or equivalent work experience.
  • Technical Skills: Proficient in Windows environment using Microsoft Word, Excel, Internet Explorer, and Outlook.


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