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Bilingual Customer Support Specialist

2 months ago

Knoxville, Tennessee, United States Mvpind Full time

Position Title: Bilingual Customer Support Specialist

Department: Inventory Management

Company Overview: MVP is a worldwide leader in the manufacturing of fluid handling and production solutions tailored for industrial applications, particularly in the composites and adhesives sectors. With a legacy spanning over 80 years, MVP has established itself as a trusted provider of equipment across various industries including marine, infrastructure, oil & gas, and aerospace.

Core Values: As a family-owned enterprise, MVP is committed to serving its clients and communities with integrity and respect, fostering a positive experience for all stakeholders.

Benefits: We provide comprehensive medical, dental, and vision insurance, a 401k plan with a 3% employer match, paid time off, nine company-paid holidays, and a relaxed dress code.

Position Type: Full-Time

Role Overview: The Bilingual Customer Support Specialist will deliver exceptional customer service and sales assistance, addressing inquiries and needs related to MVP's products and services.

Key Responsibilities:

  • Adhere to established procedures to ensure courteous and timely service to customers and distributors.
  • Generate quotes, sales orders, and invoices based on requests received via phone, fax, or email.
  • Assist sales teams with client and distributor maintenance communications.
  • Monitor and relay real-time information regarding order and lead time inquiries, including shipment notifications and tracking details.
  • Act as a liaison among technical services, sales, and customers to resolve urgent issues.
  • Serve as a support center for resolving inquiries related to quoting, shipping, invoicing, payments, and returns.
  • Prepare and distribute receipts, bills, and statements as needed.
  • Conduct research for accounts receivable and credit departments to facilitate credit memo issuance.
  • Complete necessary export documentation for shipping processes.
  • Perform additional duties as assigned.

Required Competencies:

  • Embody MVP's core values: Family, Friendly, Forward.
  • Exhibit excellent interpersonal and communication skills in both English and Spanish.
  • Demonstrate the ability to manage multiple tasks while maintaining organization and meeting deadlines.
  • Handle recurring situations independently with a calm and positive demeanor.
  • Maintain professionalism in challenging customer interactions.

Minimum Qualifications:

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience in B2B and B2C sales support is preferred.
  • Associate Degree in a business-related field or equivalent work experience.
  • Preferred experience in international shipping and logistics.
  • Fluency in English and Spanish (both verbal and written) is required.
  • Experience in marketing support and communication is a plus.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.
  • Engage in physical activities such as standing, sitting for extended periods, reaching, and pushing.
  • Use personal protective equipment in a manufacturing environment where safety is prioritized.