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Customer Support Specialist

2 months ago

Knoxville, Tennessee, United States RemX Full time
Job Overview

We are seeking to hire a dedicated individual for an entry-level role within our Customer Support team. This position involves managing payments to Insurance Providers for escrow transactions related to mortgages. Candidates who possess a calm and composed demeanor on calls, alongside strong English communication skills and relevant experience, are encouraged to consider this opportunity.

Position Title: Customer Support Specialist

Job Type: Full-time

Working Hours: Monday to Friday, 8 AM to 5 PM

Key Responsibilities:

  • Utilize CRM software to update payment statuses efficiently
  • Promptly escalate issues to team leaders as necessary
  • Process payments through various channels including web portals and phone interactions with Customer Service representatives from Insurance Providers
  • Monitor and report on daily workload and progress

Required Skills & Qualifications:

  • Possess a friendly and calm demeanor when interacting on the phone
  • Ability to communicate confidently and clearly
  • Strong command of spoken English

Education & Experience:

A High School Diploma or a minimum of three years in a comparable role is required.

Company Overview

This position is part of the professional staffing division of RemX, a leader in workforce solutions. We are committed to aligning the right candidates with the right companies for enduring success.