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Business Relationship Support Senior Manager
2 months ago
Wells Fargo is seeking a seasoned professional to join our Market Coverage Relationship Support and Services team as a Business Relationship Support Senior Manager in Commercial Banking. As a key member of our team, you will be responsible for managing the relationship support function for a large regional banking office or multiple offices, ensuring seamless customer experiences and driving business growth.
Key Responsibilities:- Manage the end-to-end customer experience, including onboarding and extensive problem-solving.
- Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers.
- Identify and recommend opportunities for process improvement and risk control development.
- Oversee customer operations, including initiation and accuracy of loan documentation.
- Lead a compliance monitoring program and evaluate results, ensuring achievement of a satisfactory rating on all audits.
- Determine appropriate strategy and actions to meet objectives.
- Interpret and develop policies and procedures to effectively interact and negotiate with management, teams, and customers.
- Collaborate and influence all levels of professionals, including more experienced managers.
- Lead a team to achieve objectives and manage allocation of people and financial resources for Business Relationship Support.
- Develop and guide a culture of talent development to meet business objectives and strategy.
- 6+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
- 3+ years of management experience.
- Customer service focus with the ability to balance needs of clients, shareholders, and employees.
- Knowledge of Commercial Banking (CB) and Corporate & Investment Banking (CIB) clients.
- Understanding of Commercial Banking processes and systems.
- Understanding of CB and CIB KYC, BSA/AML, and Financial Crimes policies and processes.
- Foundational knowledge of fraud management and risk management process and procedures.
- Ability to interact and negotiate with all levels of an organization.
- Strong collaboration skills.
- Strong partnering skills.
- Leadership experience, including leading and developing staff.
- Strong negotiation skills.
- Strong change management skills.
- Strong presentation skills.
- Excellent verbal, written, and interpersonal communication skills.
May consider other locations across the Mountain Midwest, Texas, and Great Lakes Area.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs, including Credit, Market, Financial Crimes, Operational, and Regulatory Compliance, which includes effectively following and adhering to applicable Wells Fargo policies and procedures.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Pay Range: $96,188.90
Benefits: Wells Fargo provides eligible employees with a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance.
Wells Fargo is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
