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Telephone Switchboard Operator

2 months ago

Biloxi, Mississippi, United States Boyd Gaming Full time

**Job Summary**

Boyd Gaming Corporation is a leading casino entertainment company in the United States, committed to delivering exceptional customer experiences. We are seeking a highly skilled HSKP Status Board Operator to join our team.

Key Responsibilities:

  • Receive and accurately route phone calls through the property's telephone system in a timely, professional, and friendly manner.
  • Greet and respond to guests' requests in a courteous and helpful manner.
  • Maintain a complete knowledge of emergency procedures and protocols.
  • Receive and log all emergency calls and direct to security and/or facility maintenance departments.

Requirements:

  • One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred.
  • Must be fluent in English, bi-lingual (Spanish) a plus.
  • Must be PC literate and able to type 30 wpm.
  • Must be detail oriented and able to multitask in a fast-paced environment.
  • Must be able to sit for entire shift.
  • Must be able to obtain/maintain any necessary certifications and/or licenses.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.

About Boyd Gaming:

Boyd Gaming is a leading casino entertainment company in the United States, committed to delivering exceptional customer experiences. We are proud to be an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.