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Customer Service Ambassador

2 months ago

Biloxi, Mississippi, United States Clearwave Communications Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Clearwave Communications. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, resolving issues, and providing solutions to meet their needs.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 6 months of customer service experience in a call center or retail environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong knowledge of customer service principles and practices
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading provider of broadband communications services