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Customer Service Director

2 months ago

Biloxi, Mississippi, United States Clint Malone - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Manager at Clint Malone - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Drive Business Growth
    • Use exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.
    • Collaborate with other agency team members to identify opportunities for growth and implement strategies to achieve business objectives.
Requirements
  • Customer Service Expertise
    • Dedicated to delivering exceptional customer service and building strong relationships with clients.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Interpersonal Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Proactive in problem-solving and able to think critically to resolve customer issues.
  • Business Acumen
    • Understanding of insurance products and services.
    • Able to analyze customer data and identify opportunities for growth and improvement.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement
    • Growth potential and opportunities for advancement within the agency.
  • Valuable Career Experience
    • Paid time off (vacation and personal/sick days).