Customer Service Representative

1 week ago

Plain City, Ohio, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Greet customers in our lobbies and provide personalized service to meet their needs
  • Demonstrate how to use our mobile app and ATMs to complete simple transactions
  • Create amazing experiences for our customers by providing personalized advice and solutions
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
  • Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations
What You'll Get

As a Citizens Teller, you will have the opportunity to make a real difference in the lives of our customers and the branch team. You will be part of a dynamic and supportive team that values diversity, equity and inclusion. We offer a comprehensive benefits package, including health care coverage, a 401K with corporate match, tuition assistance, and more.

You will also have the opportunity to grow your career through training, coaching, and career planning and development resources. Our commitment to community is reflected in our volunteer program and matching donations to eligible 501(c)(3) organizations.

Requirements
  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
  • Completion of a video interview assessment as part of the application
Preferred Skills/Experience
  • 6 months of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively
  • Spanish speaking preferred
Work Schedule

Varies with branch needs and may include weekends and evenings

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.

Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.

Any offer of employment will include further information.

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