Planning List Administrator

7 days ago

Savannah, Georgia, United States GeorgiaGov Full time

Job Summary:

The Planning List Administrator - Navigator will serve as the primary customer service representative for individuals on the planning list and their families. This role requires strong communication and organizational skills to provide detailed information on waiver services and the waiver entry process.

Key Responsibilities:

  • Serve as the primary point of contact for individuals on the planning list and their families, providing detailed information on waiver services and the waiver entry process.
  • Provide ongoing telephonic support to families awaiting services, particularly when family or individual circumstances change.
  • Respond to families in stress with patience and empathetic listening.
  • Collaborate with others in the Regional Field Office to provide referrals to outside agencies for non-waiver services and supports.
  • Complete needs assessments for individuals seeking services and those on the planning list, as well as annual renewals for individuals on the planning list.
  • Communicate status and need level changes/concerns to the Regional Planning List Administration Supervisor and interact with the State Admissions Manager.
  • Prepare and provide detailed information on the needs of individuals awaiting services to Division of I/DD leadership in response to requests from internal and external requestors.

Requirements:

  • Master's degree in a related field from an accredited college or university OR Bachelor's degree in a related field from an accredited college or university AND Two years of related experience. Note: Some positions require eligibility for licensure.
  • Intermediate to expert level of skill with Microsoft Office Suite products.
  • Experience with or knowledge of individuals with intellectual/developmental disabilities, Medicaid waivers, and DBHDD I/DD services.
  • Familiarity with the IDD Connects information management system.
  • Ability to work successfully without daily contact with a supervisor.
  • Bilingual/Spanish fluency.

Employment Requirements:

To ensure the safety and well-being of our employees, individuals, and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure, and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

Equal Opportunity Employer:

DBHDD is an Equal Opportunity Employer. It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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