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AWS Technical Services Manager
2 months ago
We are seeking a highly skilled Technical Services Manager to join our AWS Marketplace team. As a key member of our Vendor Finance Success Team, you will be responsible for driving revenue recognition processes for the Marketplace Private Offers program.
Key Responsibilities- Consistently strive to improve the Partner experience by delivering superior Partner support, exceeding SLA expectations, and driving other key support metrics.
- Build and strengthen collaborative relationships with Partners, service providers, engineering teams, and support staff.
- Perform quality control functions to ensure high-quality output and build or contribute to the creation of new processes.
- Collaborate with internal stakeholders to maintain successful operations, including Leadership, Finance, Legal, Sales, Business Intelligence, Product, and Engineering.
- Manage internal and external Accounts Receivable inquiries and research invoice discrepancies.
- Build, maintain, and publish program-related content and collateral.
- Create and implement standard operating procedures and process workflows.
- Dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers, and share best practices.
- Perform Partner and customer escalation and support process.
- Audit work for potential defects that result from product/feature launches and process improvements.
- Facilitate onboarding support and role training for new VFS Tech Services team members.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
What We Offer- A competitive compensation package that reflects the cost of labor across several US geographic markets.
- A total compensation package that includes equity, sign-on payments, and other forms of compensation.
- A full range of medical, financial, and/or other benefits.
- Bachelor's degree or equivalent work experience.
- 3+ years of program operations experience, preferably within sales operations or business development within a technical organization.
- Experience effectively communicating and presenting to senior leadership across multiple departments.
- Experience working with Excel and internal ticketing systems.
- 3+ years of experience in a customer-facing support role.
- Experience scaling and developing startup programs and initiatives.
- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.
- Experience with Lean/Six Sigma methodology, advanced Excel functions, technical writing.
