AWS Technical Services Manager

4 weeks ago

Austin, Texas, United States AmazonWebServices Full time
Job Title: AWS Technical Services Manager

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector.

The Amazon Web Services (AWS) Marketplace is looking for a Technical Services Manager to join our fast-paced Vendor Finance Success Team (VFS).

Key Responsibilities:
  • Consistently strive to improve the Partner experience by delivering superior Partner support, exceeding SLA expectations, and driving other key support metrics.
  • Build and strengthen collaborative relationships with Partners, service providers, engineering teams, and support staff.
  • Perform quality control functions to ensure high-quality output and build or contribute to the creation of new processes.
  • Collaborate with internal stakeholders to maintain successful operations, including Leadership, Finance, Legal, Sales, Business Intelligence, Product, Engineering.
  • Manage internal and external Accounts Receivable inquiries and research invoice discrepancies.
  • Build, maintain, and publish program-related content and collateral.
  • Create and implement standard operating procedures and process workflows.
  • Dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers, and share best practices.
  • Perform Partner and customer escalation and support process.
  • Audit work for potential defects that result from product/feature launches and process improvements.
  • Facilitate onboarding support and role training for new VFS Tech Services team members.

Collaborate with internal stakeholders across the business to build scalable processes and automate existing operations.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why Work at AWS?

We value diverse experiences and believe that even if you don't meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

We strive for flexibility as part of our working culture and believe that achieving success at work should never come at the expense of sacrifices at home.

We foster a culture of inclusion that empowers us to be proud of our differences and provide ongoing events and learning experiences to inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer and provide endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.

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