Cisco Smartnet Customer Success Manager
2 weeks ago
The Cisco Smartnet Customer Success Manager is responsible for driving retention and growth of SHI's Cisco Smartnet business within a given region. This role requires a strong understanding of Cisco products and services, as well as excellent communication and presentation skills.
Key Responsibilities- Manage customer experience through regular meetings and product reviews
- Execute against key performance indicators, including customer retention and growth of customers' business
- Build and maintain top-level customer relationships to ensure a positive customer experience
- Collaborate with SHI sales teams to ensure they are reviewing Cisco roadmaps with stakeholders
- Partner with the Cisco organization to co-sell effectively across a targeted list of customers
- 1+ year experience in a position working with Cisco Smartnet and proficiency in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) portal
- Bachelor's degree or relevant work experience
- Strong communication and presentation skills
- Ability to influence and lead in a matrix environment
- Linear, logical thinking style with ability to break down and solve difficult problems
SHI offers a competitive compensation package, including a base salary and bonus, as well as a range of benefits, including medical, vision, dental, 401K, and flexible spending. We are an equal employment opportunity employer and welcome applications from diverse candidates.
-
Cisco Smartnet Customer Success Manager
3 weeks ago
Austin, Texas, United States SHI International Full timeAbout the RoleWe are seeking a highly skilled Cisco Smartnet Customer Success Manager to join our team at SHI International Corp. As a key member of our organization, you will be responsible for driving business growth and customer retention within a designated region.Key ResponsibilitiesDevelop and execute strategies to retain and grow SHI's Cisco Smartnet...
-
Cisco Smartnet Customer Success Manager
4 weeks ago
Austin, Texas, United States SHI GmbH Full time{"Job SummaryThe Cisco Smartnet Customer Success Manager is responsible for driving retention and growth of SHI's Cisco Smartnet business within a given region. The role involves working closely with SHI sellers and building relationships with Cisco sellers and top customer contacts within the assigned coverage area. The Success Manager will meet with select...
-
Cisco Smartnet Business Development Manager
4 weeks ago
Austin, Texas, United States SHI International Full timeAbout the RoleThe Cisco Smartnet Customer Success Manager is a key position within SHI International Corp., responsible for driving business growth and customer retention in the Cisco Smartnet space. This role requires a strong understanding of Cisco products and services, as well as excellent communication and relationship-building skills.Key...
-
Austin, Texas, United States SHI International Full timeAbout SHI InternationalSHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations achieve their goals through technology. With a commitment to diversity and a concierge approach, SHI has grown to become a $14 billion company, serving over 17,000 organizations worldwide.Job SummaryThe Cisco Enterprise...
-
Austin, Texas, United States SHI International Full timeAbout the RoleThe Cisco Enterprise Agreement Business Development Manager will be responsible for onboarding and guiding customers in their designated alignment to ensure retention and growth through the life cycle of their Enterprise Agreement (EA) or other software contracts up until their renewal date.This position will work with Cisco software and...
-
Austin, Texas, United States SHI International Full time{"h1": "Customer Success Manager for Cisco Enterprise Agreements", "p": "As a Customer Success Manager for Cisco Enterprise Agreements at SHI International, you will be responsible for onboarding and guiding customers through the life cycle of their Enterprise Agreement (EA) or other software contracts. Your goal will be to ensure retention and growth...
-
Austin, Texas, United States SHI International Full timeJob SummaryThe Cisco Enterprise Agreement Customer Success Manager will be responsible for onboarding and guiding customers through the lifecycle of their Enterprise Agreement, ensuring retention and growth. This role will work closely with customers to create customized success plans, driving adoption, expansion, and services for their Cisco Enterprise...
-
Customer Experience Specialist
4 weeks ago
Austin, Texas, United States Cisco Full timeAbout the RoleCisco is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for driving customer success and accelerating the onboarding of Cisco Umbrella and User Protection Suite portfolio.Key ResponsibilitiesDevelop and maintain in-depth security product knowledge, with...
-
Customer Experience Specialist
4 weeks ago
Austin, Texas, United States Cisco Full timeCustomer Success Specialist RoleAs a key member of our Cisco team, you will drive customer success for our Umbrella and Secure Access portfolio. This strategic role requires a deep understanding of customer needs and technical expertise to deliver exceptional results.Key Responsibilities:Develop and execute customer success plans to drive adoption and...
-
Customer Experience Specialist
4 weeks ago
Austin, Texas, United States Cisco Full timeJob Summary:Cisco is seeking a highly skilled Customer Experience Specialist to drive customer success for our Umbrella and Secure Access and User Protection Suite portfolio. As a critical, strategic, and technical role, you will be responsible for focusing on and driving customer success.Key Responsibilities:Develop and execute customer success strategies...
-
Austin, Texas, United States Cisco Full timeAbout the RoleWe are seeking a highly skilled Product Management Specialist I to join our team in the United States. As a key member of our product management team, you will be responsible for driving projects with market analysis and product definition, applying product management skills and methodologies, and collaborating with cross-functional teams to...
-
Senior Sourcing Manager for GPU Technologies
2 weeks ago
Austin, Texas, United States Cisco Full timeAbout the RoleCisco is seeking a highly skilled and experienced Senior Sourcing Manager to join our Global Supplier Management (GSM) team. As a key member of our team, you will be responsible for sourcing and managing GPU technologies to support our business objectives.Key ResponsibilitiesDevelop and implement sourcing strategies for GPU technologies that...
-
Austin, Texas, United States Cisco Full timeAbout the RoleWe are seeking a highly skilled Product Management Specialist I to join our team in the United States. As a key member of our cross-functional team, you will be responsible for driving projects with market analysis and product definition, applying product management skills and methodologies, and collaborating with engineering, marketing, sales,...
-
Customer Success Strategist
6 days ago
Austin, Texas, United States Duo Security Full timeAbout Duo SecurityDuo Security, a Cisco company, is a leading provider of multi-factor authentication and secure access solutions. Our mission is to democratize security by making it easy and effective for everyone.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will...
-
Senior Electronics Engineer
5 days ago
Austin, Texas, United States Cisco Full timeAbout the RoleCisco is seeking a highly skilled Hardware Engineer PhD to join our team. As a key member of our engineering team, you will be responsible for designing and developing innovative hardware solutions that drive the company's success.Key ResponsibilitiesDesign and develop hardware components, including ASICs, systems, and circuit boardsCollaborate...
-
Hardware Engineer III Full Time United States
2 weeks ago
Austin, Texas, United States Cisco Full timeAbout the RoleWe are seeking a highly skilled Hardware Engineer III to join our team at Cisco. As a key member of our engineering team, you will be responsible for designing and developing innovative hardware solutions that drive business growth and customer satisfaction.Key ResponsibilitiesDesign and develop hardware systems and components that meet...
-
Hardware Engineer III Full Time United States
3 weeks ago
Austin, Texas, United States Cisco Full timeAbout the RoleWe are seeking a highly skilled Hardware Engineer III to join our team at Cisco. As a key member of our engineering team, you will be responsible for designing and developing innovative hardware solutions that drive business growth and customer satisfaction.Key ResponsibilitiesDesign and develop hardware systems and components that meet...
-
Software Developer
2 weeks ago
Austin, Texas, United States Cisco Full timeJob DescriptionWe are seeking a highly skilled Software Engineer to join our team at Cisco. As a key member of our engineering team, you will be responsible for designing, developing, and testing software applications that meet the needs of our customers.Key Responsibilities:Design and develop software applications using programming languages such as Python...
-
Senior Cybersecurity Engineer
2 weeks ago
Austin, Texas, United States Cisco Full timeSenior Software QA EngineerCisco is seeking a highly skilled Senior Software QA Engineer to join our team. As a key member of our Product Security team, you will be responsible for ensuring the security and quality of our software products.Key Responsibilities:Participate in the complete life cycle of features, from inception to delivery, including reviews,...
-
Cisco Network Engineer
2 weeks ago
Austin, Texas, United States Saxon Global Full timeJob Title: Cisco Network EngineerThe ideal candidate will be a seasoned network engineer with strong network design, deployment, network operations, device support, and Tier II troubleshooting experience.Key Responsibilities:Design and deploy company LANs and wireless networks, including appliances, routers, switches, UPSs, and other network devices.Oversee...