PetSmart Customer Engagement Manager
3 days ago
At PetSmart, we're passionate about creating a welcoming environment for pets and their owners. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently.
About Your RoleAs a key member of our Department Management team, you'll be responsible for:
- Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
- Associate Leadership: You'll help lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
- Overall Retail Initiatives: You'll contribute to creating an exceptional customer experience by ensuring our associates have extensive knowledge of pet solutions and building connections with pet parents.
We're committed to helping you grow and develop your skills. As a Customer Engagement Manager, you'll have opportunities to:
- Gain experience in different business units, from the store to the salon or the Pets Hotel.
- Develop your leadership skills as an Assistant Manager or Store Manager.
- Tackle the challenge of a new store opening.
- Transfer to any one of our 1600 stores nationwide.
We're not just a pet store - we're a community of pet lovers who are passionate about making a difference. As a Customer Engagement Manager, you'll be part of a team that's dedicated to providing exceptional customer service and creating a fun, welcoming environment for pets and their owners.
We're an equal opportunity employer and welcome applications from qualified candidates. The California pay range for this position is from $16.86 to $33.68 per hour. Exact rate of pay will be based on store location, position, and experience level. In no instance will PetSmart pay less than the minimum wage.
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