Customer Service Ambassador

14 hours ago


Orange, California, United States Neiman Marcus Full time
About Neiman Marcus

Neiman Marcus Group is a relationship-driven business that prioritizes love and connection in every aspect of our operations, from our customers and associates to our brand partners and communities.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our esteemed brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As a Service Concierge, you will be an integral part of the selling environment, focusing on delivering exceptional service excellence. Your primary responsibilities will include welcoming clients, understanding their purposes for visiting, and guiding them through their journey. You will also perform limited administrative and transactional duties to support your client experience.

You will work in your assigned store and report to a Sales Manager.

Key Responsibilities
  1. Assist with returns, curbside pickup, buy online/pick up in-store, change requests, cash pickup, and other duties.
  2. Swiftly manage escalated customer issues; partner with in-store leadership when required.
  3. Regularly partner with Client Advisors to ensure client engagement and provide forethought to customer expectations.
  4. Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, and valet, tailored to client preferences and cues.
Requirements

To succeed in this role, you will need:

  • Minimum 1 year of experience.
  • Experience in customer service or hospitality industries with a proven ability to effectively promote products and services.
  • Familiarity with and ability to use retail and mobile technologies.
  • The ability to work a flexible schedule, including evenings, weekends, and holidays.


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