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Customer Care Representative

2 months ago

Orange, California, United States Barker and Sons Plumbing Full time
Position Overview

We are seeking a motivated and passionate individual to join our team as a Customer Service Advisor. In this role, you will play a crucial part in delivering outstanding service to our clients. Ideal candidates will possess a strong background in customer service and demonstrate exceptional communication, listening, and problem-solving abilities. If you enjoy engaging with customers and are looking for a dynamic work environment that fosters growth and development, we encourage you to consider this opportunity.

Key Responsibilities

  • Maintain detailed records of customer interactions and follow up to ensure all inquiries are addressed.
  • Address customer questions regarding products and services, as well as manage any complaints effectively.
  • Ensure high levels of customer satisfaction by providing accurate information and resolving issues promptly.
  • Participate in regular meetings with the sales team to stay updated on the latest service offerings and product knowledge.
  • Utilize established protocols to manage challenging customer situations and escalate issues when necessary.

Required Qualifications

  • High school diploma or equivalent (G.E.D.) is required.
  • Strong active listening, interpersonal, and communication skills are essential.
  • Prior experience in a customer-facing role is preferred.