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Guest Services Coordinator

4 weeks ago

Jupiter Inlet Beach Colony, Florida, United States EBSCO Industries Inc Full time
A Premier Luxury Resort Experience

Alys Beach is a master-planned 158-acre beach community that offers a unique blend of luxury and relaxation. As a Guest Services Specialist, you will be responsible for providing exceptional service to our guests and homeowners, ensuring that every detail of their stay is nothing short of perfection.

Key Responsibilities

• Greet and welcome guests in accordance with our high service standards
• Maintain the proper operation of our telephone system and adhere to our service standards
• Answer guest inquiries about services, facilities, restaurants, transportation, and entertainment
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner
• Develop relationships with guests to provide personalized service
• Attend to guest comments verbally and written to ensure proper attention to follow-up
• Adhere to all service standards for Guest Services
• Participate in and support our efforts toward sustainability and environmental initiatives

Requirements

• High school diploma or equivalent
• 2 years of experience in a customer service role
• Ability to perform basic math functions
• Excellent verbal and written communication skills
• Ability to work a flexible schedule including nights, weekends, and holidays

Essential Job Functions

• Greet and welcome guests in accordance with our high service standards
• Maintain the proper operation of our telephone system and adhere to our service standards
• Answer guest inquiries about services, facilities, restaurants, transportation, and entertainment
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner
• Develop relationships with guests to provide personalized service
• May require sitting for long periods of time in an office environment
• May require lifting of up to 30 pounds

Preferred Skills

• Experience in a luxury resort environment
• Experience in key rooms division capacities
• Knowledge of Alys Beach and local competitive markets
• Knowledge of TRACK property management system

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.