Guest Services Coordinator

1 week ago


Jupiter Inlet Beach Colony, Florida, United States EBSCO Industries Inc Full time
Job Summary

Alys Beach is seeking a Guest Services Specialist to provide exceptional service to our guests and homeowners. This role will be responsible for directing, implementing, and maintaining a service philosophy that adheres to the Alys Beach brand.

Key Responsibilities
  • Provide warm and welcoming greetings to guests and homeowners
  • Maintain proper operation of telephone and adhere to Alys Beach service standards
  • Answer guest inquiries about services, facilities, restaurants, transportation, entertainment, and hours of operation
  • Develop relationships with guests and homeowners to provide personalized service
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Attend to guest comments verbally and written to ensure proper attention to follow-up
  • Adhere to all service standards for Guest Services
  • Participate in and support Resort and company efforts toward sustainability and environmental initiatives
Requirements
  • High school diploma or GED
  • 2 years experience in a customer service role
  • Ability to perform basic math functions
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule including nights, weekends, and holidays
Preferred Skills
  • Experience in a luxury resort environment
  • Experience in key rooms division capacities
  • Knowledge of Alys Beach and local competitive markets
  • Knowledge of TRACK property management system

Alys Beach is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, age, national origin, or any other federal, state, or local protected class.



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