Guest Services Coordinator

4 weeks ago


West Palm Beach, Florida, United States The Breakers Palm Beach Full time

The Guest Services Coordinator at The Breakers Palm Beach is responsible for delivering exceptional guest experiences while collaborating with the Valet and Bell Services team.

This role requires a high level of energy and flexibility to work in a fast-paced environment.

The Coordinator greets guests, fulfills valet requests, collects payments, manages house car services, and ensures accurate daily revenue posting from the Valet Desk.

Additionally, the Coordinator manages bellman tasks, efficiently delivers luggage to guest rooms, organizes group deliveries, and stores luggage in the Main Hotel Lobby.

Key Responsibilities:

  • Greet guests at the Valet Desk and fulfill valet requests
  • Manage house car services
  • Collect payments and ensure accurate daily revenue posting
  • Manage bellman tasks and efficiently deliver luggage to guest rooms
  • Organize and execute group deliveries
  • Store luggage in the Main Hotel Lobby

Requirements:

  • High School Diploma or equivalent
  • 12 years of customer service experience
  • Excellent verbal and written communication skills
  • Strong organizational ability and computer proficiency
  • Florida Drivers License
  • Full schedule flexibility including weekends and holidays


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