Contact Center Representative

2 months ago


Aston Mills, United States Metro Supply Chain Holdings USA Inc Full time
Job DescriptionJob Description

JOIN OUR TEAM


National Fulfillment, located at 105 Commerce Drive in Aston PA is seeking experienced Call Center / Contact Center Representatives.

We are seeking candidates who have ability to work on site in Aston. We have several different shifts varying but weekends are a must Th - Mon, Fri - Tuesday shifts available. 9-5 and 10 - 6:30. Also seeking someone to Lead the team Fri - Tuesdays

Our priority is we would like someone who speaks fluent Spanish as well as English. Also seeking those wanting to work weekends

Our pay rate starts at $15.50 / hour for Contact Center. The Lead position will be paid at a higher, competitive wage. We have excellent benefits including Med/Dental/Vision after 30 days, 18 days of PTO, 401k, EAP, and more

NFS falls under the Metro Supply Chain umbrella and is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Main Duties and Responsibilities:

  • Answering communication from consumers with the objective of:
    • Creating new orders, providing order information
    • Providing product information and answering questions
    • Creating RMA’s
  • Conducting proactive & timely consumer follow-up
  • Acts as the voice of the product to the consumer and the voice of the customer to the company
  • Identify how products meet consumer needs and create value for the consumer
  • Ensure clear and coherent product messages across all marketing platforms
  • Make sure consumers are aware of resources available for learning about products
  • Communicates effectively with customers regarding status and details of orders
  • Capable of resolving customer issues through various communication channels; phone, email, chat
  • Be a goodwill ambassador for the company and our customer wth courteous treatment of all consumers
  • Provide email support to customers; build email template library
  • Demonstrate respect for the Company’s values daily, maintain and uphold all policies & procedures
  • Assumes additional related responsibilities as required
  • CC Research, identify and thoroughly understand highest value customer targets

Requirements:

  • Experience using Microsoft Office (Word, Excel, Outlook)
  • Problem solving skills
  • Excellent communication skills
  • Flexibility

Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family’s well-being
  • Company team wear allowance
  • 401k with company match
  • Company sponsored social events
  • Community volunteering


  • Aston, United States Metro Logistics USA, Inc. Full time

    JOIN OUR TEAM National Fulfillment, located at 105 Commerce Drive in Aston PA is seeking experienced Call Center / Contact Center Representatives. We are seeking candidates who have ability to work on site in Aston. We have several different shifts varying but weekends are a must!!! Th - Mon, Fri - Tuesday shifts available. 9-5 and 10 - 6:30. Also seeking...


  • Aston Mills, United States Metro Supply Chain Holdings USA Inc Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Metro Supply Chain Holdings USA Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.Main...


  • Aston, United States Sun East Federal Credit Union Full time

    Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on! Our Call...


  • Aston, United States Home Smart Industries Full time

    Overview: HomeSmart Industries is hiring immediately for Call Center Representatives to join our inside sales team in Aston, PA with uncapped bonuses to earn upwards of $65,000/yr+. If you are dedicated and hardworking and you are looking for a career sales opportunity where you can grow and be developed, don't wait! You don't want to miss out on this...


  • Aston Mills, United States Metro Supply Chain Holdings USA Inc Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Metro Supply Chain Holdings USA Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.Main...


  • Aston Mills, United States Sun East Federal Credit Union Full time

    Job DescriptionJob DescriptionSun East Federal Credit Union is currently seeking a Collections Representative to join our Collections Team. The Collections Representative is responsible for performing collection of assigned delinquent accounts by telephone, correspondence, email, and in person. This person will always put the member and fellow employees...


  • Aston, United States Sun East Federal Credit Union Full time

    Sun East Federal Credit Union of Aston, PA is seeking a Bilingual (English/Spanish) Call Center Representative to join our team. This position requires bilingual proficiency in English and Spanish. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you...


  • Owings Mills, United States Chesapeake Specialty Care Full time

    Call Center Representative Chesapeake ENT, a division of Chesapeake Specialty Care, is hiring a Call Center Representative at our office location in Owings Mills, MD. The Call Center is a busy, fast-paced environment where all phone calls from our 4 office locations are routed. Call Center Representatives schedule all appointments as well as triage patient...


  • Owings Mills, United States T. Rowe Price Group, Inc. Full time

    There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ? We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and i Specialist, Service, Asset Manager, Retail

  • Customer Service

    3 months ago


    Aston Mills, United States Allegis Corporation Full time

    Job DescriptionJob DescriptionAllegis is the worldwide expert in access hardware. No other company understands handles, latches, hinges, gaskets, gas springs, and beyond for finished products ranging from trucks, buses, emergency vehicles, boats, HVAC systems, and computer and data enclosures. In addition to employing the industry’s best access hardware...


  • Aston, United States Home Smart Industries Full time

    Position Overview:HomeSmart Industries is actively seeking dedicated Call Center Sales Associates to enhance our sales operations. This role is ideal for individuals who are committed to delivering exceptional service and are eager to develop their sales skills in a thriving environment.What We Offer:Competitive base salary complemented by performance-based...


  • Aston Mills, United States Sun East Federal Credit Union Full time

    Job DescriptionJob DescriptionSun East Federal Credit Union is currently seeking a Member Relationship Advisor to join our Member Relationship Department. The Member Relationship Advisor is responsible for generating new accounts and loans by assisting potential and existing members with their deposit and lending needs. In this role the Member Relationship...

  • Call Center

    5 days ago


    Owings Mills, United States Quadrant Full time

    Job ID: 24-03219 Call Center - Healthcare Ownings Mills, Maryland MUST: Experienced Call Center Representative 1 years of current Medical Call Center Must have experience handling high call volume Must have experience EMR Must be able to schedule appointment Must have strong verbal and written communication skills Must have strong customer service Must be...


  • Owings Mills, United States Tidewater Property Management Full time

    Job Type Full-time Description Come join Tidewater Property Management! We have an immediate need for a Client Services Representative to work our of our Owings Mills, MD office. Hybrid work schedule available after successful introductory period. Great team environment! What will I do? Reporting to the Assistant Regional Director, as a Client Services...


  • Owings Mills, Maryland, United States Chesapeake Specialty Care Full time

    Job Summary:Chesapeake Specialty Care is seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for scheduling appointments, triaging patient inquiries, and providing exceptional customer service.Key Responsibilities:Schedule appointments: Verify patient insurance...


  • Owings Mills, Maryland, United States Quadrant Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Quadrant. As a Medical Call Center Agent, you will be responsible for providing exceptional customer service to patients and healthcare providers.Key ResponsibilitiesWelcoming Patients and Visitors: Greet patients and visitors in person or over the...


  • Aston, United States KinderCare Education Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...


  • Owings Mills, United States Tidewater Property Management Inc. Full time

    Come join Tidewater Property Management! We have an immediate need for a Client Services Representative to work our of our Owings Mills, MD office. Hybrid work schedule available after successful introductory period. Great team environment!What will I do?Reporting to the Assistant Regional Director, as a Client Services Representative you will provide ...


  • Owings Mills, United States Tidewater Property Management Full time

    Job Type Full-timeDescriptionCome join Tidewater Property Management! We have an immediate need for a Client Services Representative to work our of our Owings Mills, MD office. Hybrid work schedule available after successful introductory period. Great team environment! What will I do? Reporting to the Assistant Regional Director, as a Client Services...


  • Hope Mills, United States Caliber Collision Centers Full time

    Service Center Hope Mills Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but are not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests...