Patient Service Representative

7 days ago


East Lansing, Michigan, United States US Derm Support Roles Full time
Overview

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. This role is responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Responsibilities
  • Perform opening and closing clinic duties, including preparing for next day appointments
  • Greet patients, check them in for appointments, and verify insurance
  • Scan documents into electronic health records and maintain tidiness of waiting areas and reception counters
  • Check schedules for added, canceled, and no-show appointments and schedule follow-up appointments as needed
  • Respond to designated tasks in electronic health records, order office supplies, and sell and track cosmetic products
  • Distribute mail and prepare for next day scheduled appointments
Qualifications
  • High school diploma or equivalent required
  • 1-2 years of recent medical office experience or in a similar capacity preferred
  • Proficient in basic computer functions and ability to learn new software quickly
  • Excellent customer service, communication, and organizational skills
  • Ability to operate standard office equipment and type a minimum of 40 wpm
  • Attention to detail and ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
  • Ability to respond positively to constructive feedback and direction from supervisors
  • Professional appearance and manner at all times, with a friendly, cheerful, tactful, and polite demeanor
  • Ability to maintain confidentiality of information


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