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Patient Services Coordinator

2 months ago

Lansing, Michigan, United States Midwest Vision Partners Full time
Patient Services Representative Job Description

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Midwest Vision Partners.

Key Responsibilities:
  • Greet patients in a friendly and professional manner, ensuring a positive experience from arrival to departure.
  • Update and verify patient information, including insurance details and demographics, with accuracy and attention to detail.
  • Process copayments and register patients in the billing system, maintaining a smooth flow of communication between patients, providers, and clinical staff.
  • Handle scheduling inquiries and provide assistance as needed, ensuring seamless patient flow.
  • Accurately enter and update insurance information and patient demographics, working with multiple medical computer programs.
  • Prepare paperwork for patient visits and verify patient benefits and eligibility as required.
  • Collect co-pays, deductibles, and co-insurance, responding to questions regarding account status and payment arrangements.
  • Monitor patient flow, adjust workflows, and notify clinical staff of pertinent information and changes.
  • Act as a liaison between patients, guests, back office staff, and providers, ensuring effective communication.
  • Reconcile cash against daily charge and cash reports, and schedule and confirm patient appointments as needed.
  • Perform clerical tasks such as copying, sorting, scanning, and faxing, maintaining a clean and organized front desk area and waiting room.
Requirements:
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Desire for telephone operator or high call volume experience
What We Offer:
  • Competitive wages
  • Robust benefit package including medical, dental, life, and disability insurance
  • Generous paid time off (PTO) program
  • Seven company-paid holidays
  • 401(k) retirement plan with company match