Patient Financial Services Representative
2 weeks ago
As a key member of the Patient Financial Services team, you will play a vital role in supporting our community by assisting patients with their financial inquiries and needs. Munson Healthcare is recognized as a leading healthcare provider in northern Michigan, dedicated to delivering exceptional care to our patients, who are often our friends and neighbors.
Key Responsibilities:
- Utilize strong customer service and interpersonal skills to address patient inquiries effectively.
- Assist patients and their families with questions related to insurance, billing, and payment arrangements.
- Conduct interviews with patients and relatives to facilitate payment plans and financial assistance.
- Resolve issues related to insurance and provide necessary financial support.
- Process payments and establish payment arrangements for outstanding balances.
- Verify insurance benefits for accounts requiring additional attention.
- Generate and analyze daily and weekly reports, focusing on delinquent payment plans.
- Draft and send collection correspondence as needed.
- Manage incoming and outgoing collection communications.
- File claims with relevant authorities for deceased patients' estates.
- Perform additional duties as assigned.
Why Choose Munson Healthcare?
At Munson Healthcare, we foster a supportive and dynamic work environment that encourages professional growth and development. Our commitment to our employees is reflected in our organizational values, creating a culture of compassion and teamwork.
Qualifications:
- An Associate's Degree or two years of experience in healthcare, finance, or customer service is required, with a preference for candidates holding a degree in finance, business, or healthcare.
- Proficiency in Microsoft Office and the ability to learn relevant software programs within a specified timeframe.
- Strong oral and written communication skills are essential, along with the ability to work independently and make informed decisions.
- Intermediate math skills and a current understanding of third-party payer reimbursements are necessary.
Benefits:
- Competitive salary and comprehensive benefits package.
- Paid holidays and time off, with up to 19 days in the first year.
- Opportunities for tuition reimbursement and continuous education.
- Retirement savings plan with employer contributions and personalized consulting.
- Wellness programs, employee assistance initiatives, and discounts for staff.
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