Field Service Technician
3 hours ago
RAM Windows and Doors is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for servicing and repairing windows and doors at customer job sites in the Houston area.
Job Summary:The ideal candidate will have a strong background in construction, manufacturing, and customer service. You will be working independently and as part of a team to ensure high-quality service and repair of windows and doors. This is a full-time, non-exempt position with a competitive hourly rate and benefits package.
Responsibilities:- Service and repair windows and doors at customer job sites
- Inspect and test windows and doors to ensure proper operation
- Perform quality checks on completed service tickets
- Load and unload materials at the warehouse or customer's location
- Verify pick tickets accurately
- Assist with deliveries in the field and with service-related tasks
- Perform warehouse, office, and yard clean-up duties
- Accurately verify all vendor receiving and loading documents
- Assign stocking locations to all received materials
- Perform window mulling and twinning on low to medium-end product lines
- Perform shop glazing and frame assemblies
- High school diploma or general education degree (GED) required
- Minimum of 2-4 years related experience as a Field Service Technician or similar role in a manufacturing, warehouse production setting
- Building, construction, contractor knowledge preferred
- Speak, read, and write English (bilingual in Spanish is a plus) to communicate with customers
- Valid Texas Driver's License and good driving record (MVR)
- Ability to work independently and as part of a team
- Excellent organizational, social, and customer-focus skills
- Ability to build a complete product knowledge base
- Computer skills and MS Office (Word, Excel, Outlook)
- Experience working independently with little supervision
- Ability to lift product and make minor repairs of windows and doors products
- Must be safety-conscious working with equipment and follow safety procedures
- Proven ability to work in a fast-paced environment
- Problem-solving skills required
- Ability to use and read different measuring devices
- Previous success working in the field, warehouse, manufacturing, production setting
- Good communication skills; ability to communicate with respect to job assignments, job procedures, and applicable safety standards
- Good attendance and punctuality is a must and reliable transportation
- Ability to lift and carry 75 pounds alone and up to 100 pounds with assistance
- Ability to work flexible hours as needed; willingness to work overtime as needed
- MUST be able to work overtime and weekends when needed
- Attention-to-Detail; values precision and adhere to high-quality standards
- Weekly Pay (every Friday)
- Overtime available as needed
- Paid-Time Off, (2) Floating PTO days, and (8) paid Holidays
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- 401K Retirement Saving Plan (up to 5% Company Match)
For over 30 years, RAM Windows and Doors has supported architects, builders, and remodelers, commercial building contractors, developers, and homeowners with the industry's top windows and doors - and every custom package we deliver is equally designed and manufactured to create beautiful aesthetics, exceptional performance, and long-lasting durability.
RAM is a Texas-based, leading manufacturer and distributor of high-quality windows and doors for both residential and light commercial construction. Our residential projects throughout Texas include custom, one-of-a-kind homes that typically range from $500,000 and up. Our light commercial projects can be found throughout the United States, and these types of buildings include hotels & hospitals, schools & dorms, government & civic projects, medical offices, worship centers, multi-family dwellings, restaurants, retail outlets, and more.
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