IT Field Service Technician

9 hours ago


Austin, Texas, United States Hemmersbach GmbH & Co. KG Full time
IT Field Service Break-Fix Technicians play a pivotal role in our organisation. We provide break/fix support for a variety of users, including laptop, desktop, and printers. Operating mainly within the Austin, TX area, you will join a small team of like-minded and highly skilled engineers able to diagnose and fix a wide range of HP equipment. No two days are the same, visiting various customers throughout the day, big or small - all dealt with professionally, pragmatically, and above all, leaving the user up and running - a job well done. You are assigned a region in which you operate - designed so that we as an organisation are successful in ensuring that everyone is able to reach home and family each night in good time to truly appreciate a strong home/work balance. Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. As an IT Field Service Break-Fix Technician, you will be responsible for providing technical support to our customers. This includes troubleshooting and repairing HP equipment, as well as providing training to customers on how to use their devices. You will work independently, visiting various customers throughout the day, and will be assigned a region in which you operate. This role requires strong technical skills, as well as excellent communication and problem-solving skills. If you are a motivated and detail-oriented individual who is passionate about technology, we encourage you to apply for this exciting opportunity. Your tasks will include:
  • Providing technical support to customers
  • Troubleshooting and repairing HP equipment
  • Providing training to customers on how to use their devices
  • Working independently to visit various customers throughout the day
  • Being assigned a region in which you operate
In return, you can expect a competitive salary and benefits package, including dental insurance, health insurance, internal career development, international environment, job with purpose, life insurance, mentor program, and sick leave payments. If you are interested in this exciting opportunity, please apply today.

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