Field Service Technician

14 hours ago


Austin, Texas, United States Veracity Full time
Job Title: Field Service Technician

We are seeking a highly skilled Field Service Technician to join our team at Veracity. As a Field Service Technician, you will be responsible for providing technical support and maintenance to our processing and packaging equipment at customer facilities.

Key Responsibilities:
  • Investigate and resolve customer reports of technical issues with equipment
  • Eliminate future operational or service difficulties for customers
  • Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support
Requirements:
  • Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline
  • Two years field service, packaging, maintenance or related experience
  • Excellent customer service skills
  • Ability to troubleshoot basic mechanical, electronic and operational aspects of machines
  • Responsible for machine service and concentrates on problem solving and preventative maintenance
Work Environment:

We serve a variety of industries, with many customers focused on food processing and packaging. Our equipment is often in refrigerator or freezing environments, and messy.

In addition to regularly being exposed to high noise levels, moving mechanical parts, and risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands:

This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

It's also frequently necessary to lift or move up to 50lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.



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