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Client Relations Specialist

2 months ago

Atlanta, Georgia, United States TransPerfect Full time

About Us

Are you interested in contributing to a leading firm in the language services and technology sector? Do you have a passion for assisting global brands and organizations in finding and implementing effective communication solutions? If you thrive in a dynamic and innovative environment, TransPerfect could be the right fit for you.

TransPerfect is much more than a traditional translation agency. Our extensive range of services includes business support such as interpretation, multicultural marketing, SEO, website globalization, multimedia production, e-learning, and legal support services. We leverage advanced software platforms to enhance business processes and client partnerships.

Your Role

The Client Relations Specialist will act as the primary support for our clients, overseeing and coordinating the execution of all language-related projects.

  • Address client inquiries regarding new project initiatives through our centralized technology platform.
  • Collaborate with production team members to evaluate project scope and generate cost and timeline estimates for translation requests.
  • Initiate project work by providing comprehensive budgets, schedules, and instructions to the project team while anticipating potential challenges.
  • Ensure that any issues are resolved with the client prior to submission to the production team.
  • Proactively engage in understanding clients' industries, business needs, and company cultures to educate the project team and deliver exceptional service.
  • Monitor project progress, ensuring compliance with deadlines and budgets, ultimately delivering high-quality outcomes.
  • Serve as the main point of contact between external clients and internal production staff.
  • Set and manage client expectations effectively.
  • Adhere to internal regulations and processes in accordance with ISO standards.
  • Investigate and address client complaints as necessary.

Qualifications

  • Bachelor's degree.
  • Outstanding written and verbal communication skills in English.
  • Strong problem-solving and analytical abilities.
  • Experience in customer service or project management.
  • Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
  • Proficient in MS Office.
  • Ability to prioritize tasks and work collaboratively in a team environment.
  • A willingness to learn, embrace challenges, and strive for success.

Career Development

At TransPerfect, we offer numerous opportunities for career advancement. Each department supports growth and development tailored to your skills and interests. We encourage ongoing dialogue with management regarding career opportunities throughout your time with us.

Why Choose TransPerfect?

For over 25 years, we have cultivated a culture that values diverse ideas and encourages new initiatives. Our fast-paced environment stimulates intellectual growth, allowing employees to evolve alongside the organization. We believe every employee, from Intern to President, should have a voice and contribute to our exceptional services.

We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, childcare provider memberships, and other perks. We celebrate your birthday with a day off because we appreciate your contributions.

TransPerfect is an equal opportunity employer, welcoming individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.