Night Auditor

4 weeks ago

Linthicum Heights, Maryland, United States MCR Hotels Full time
Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work at the Homewood Suites by Hilton Baltimore BWI. This role involves front desk operation during the overnight shift, typically from 11pm to 7am. Key responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Key Responsibilities

Register guests and make reservations

Prepare daily reports and balance transactions

Conduct security walks and maintain a secure environment

Initiate and complete the End of Day process

Complete the Night Audit checklist for computer procedures daily

Balance the day's work, including miscellaneous revenue, telephone postings, valet laundry, server and desk agent's paperwork, etc.

Prepare and distribute the Daily Flash Report as needed

Transfer the master or house accounts as necessary

Run morning reports according to MCR and Brand procedures

Complete any reports as requested by management in a timely manner

Additional Responsibilities

Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy

Maintain proper operation of the telephone switchboard

Answer guest inquiries about hotel service, facilities, and hours of operation

Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel

Assist with breakfast setup in select hotels

Respond to guest requests in a timely and professional manner

Maintain confidentiality and security of all guests and hotel information

Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation

Follow up to ensure completion and guest satisfaction

Be aware of all rates, packages, and special promotions

Be familiar with all in-house groups and high demand/restricted dates

Take all necessary information when taking room reservations and follow rate quoting scenario

Be knowledgeable of the front desk computer system

Log and deliver packages, mail, and messages

Requirements

Positive attitude and willingness to learn

Ability to multi-task and be detail-oriented

Ability to problem solve and effectively deal with internal and external customers

Basic English verbal and written communication skills

Ability to work well in stressful, high-pressure situations

Basic math skills

Ability to obtain alcohol awareness certification as required by the State

Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays

Proficiency in Windows operating systems, Company approved spreadsheets, and word processing

Ability to communicate information and ideas clearly

Desire to serve all guests

Ability to meet the legal age to serve alcoholic beverages (at select properties)

About MCR Hotels

MCR Hotels is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. We have more than 7,000 team members across the country and operate hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. We offer hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement, and upward mobility, as well as health, dental, vision insurance available after 30 days of employment for full-time team members.

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