Current jobs related to Guest Services Lead - Rochester, New York - DoubleTree by Hilton Rochester

  • Digital Guest Experience Lead

    4 weeks ago

    Rochester, New York, United States McDonald's Full time

    About the JobWe're seeking a highly motivated and customer-focused individual to join our team as a Digital Guest Experience Lead. As a key member of our restaurant team, you will be responsible for creating a positive and memorable experience for our guests.Key ResponsibilitiesGreet guests and communicate with them while orderingOffer assistance with using...

  • Guest Services Manager

    2 weeks ago

    Rochester, New York, United States The Strong Full time

    Job OverviewThe Strong, a leading history museum, seeks a Guest Services Supervisor to create a welcoming environment for visitors and exceed their expectations. As a visible and active role model, this individual will provide direct coaching and guidance to front-line staff, assist in resolving guest concerns, and maintain an overall awareness of the...

  • Digital Guest Experience Lead

    4 weeks ago

    Rochester, New York, United States McDonald's Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Digital Guest Experience Lead. As a key member of our restaurant team, you will be responsible for creating a positive and memorable experience for our guests.Key ResponsibilitiesGreet guests and communicate with them while orderingOffer help with using the...

  • Guest Services Representative

    1 week ago

    Rochester, New Hampshire, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Unidine, a leading hospitality company. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring a smooth and...

  • Guest Services Representative

    3 weeks ago

    Rochester, New Hampshire, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Unidine, a leading hospitality company. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring a smooth and...

  • Guest Services Representative

    3 weeks ago

    Rochester, New York, United States ROCHESTER CONVENTION CENTER MANAGEMENT CORP Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Guest Services Representative to join our team at the Rochester Convention Center Management Corp. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our control office.Key ResponsibilitiesProvide...

  • Guest Services Representative

    2 weeks ago

    Rochester, New York, United States ROCHESTER CONVENTION CENTER MANAGEMENT CORP Full time

    Job SummaryThe Guest Services Representative will be responsible for the day-to-day operations of the control office, focusing on effective communication with staff and patrons. This role involves monitoring building automated systems, enforcing policies and procedures, and providing exceptional customer service.Key ResponsibilitiesManage the control office,...

  • Guest Services Representative II

    3 weeks ago

    Rochester, New York, United States The University of Rochester Full time

    Job SummaryAs a Guest Services Representative II at The University of Rochester, you will play a vital role in ensuring our guests receive exceptional service. Your primary responsibility will be to provide assistance and support to our guests, responding to their inquiries and resolving any issues they may encounter. This is an excellent opportunity to join...

  • Hotel Guest Service Representative

    2 weeks ago

    Rochester, New York, United States Essex Hotel Management Full time

    Job Title: Guest Service AgentAt Essex Hotel Management, we are seeking a highly motivated and customer-focused Guest Service Agent to join our team at The Courtyard by Marriott - Rochester Downtown.About the Role:As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive...

  • Hotel Guest Service Ambassador

    4 days ago

    Rochester, New York, United States DoubleTree by Hilton Rochester Full time

    We are seeking a highly skilled Hotel Guest Service Ambassador to join our team at DoubleTree by Hilton Rochester. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and exceeding guest expectations in every way.

  • Guest Services Representative

    1 week ago

    Rochester, New York, United States The University of Rochester Full time

    Key Responsibilities:Serves as a problem solver and advocate for patients, visitors, and staff at multiple locations within the Medical Center.Provides exceptional guest service and support to patients, visitors, and staff.Collaborates with the Ambassador Management Team to ensure seamless patient experience.About the Role:This role requires a high level of...

  • Guest Services Representative

    7 days ago

    Rochester, New Hampshire, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Unidine. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring a smooth and efficient...

  • Guest Services Representative

    2 weeks ago

    Rochester, New Hampshire, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Compass Group, North America. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring accurate and...

  • Guest Services Coordinator

    4 weeks ago

    Rochester, New York, United States Helio Health Full time

    Job SummaryWe are seeking a highly motivated and compassionate Guest Services Specialist to join our team at Helio Health. As a key member of our support staff, you will play a vital role in ensuring the comfort and well-being of our patients.ResponsibilitiesAssist with patient orientation and provide ongoing support throughout their stayManage facility...

  • Guest Services Coordinator

    7 days ago

    Rochester, New York, United States Helio Health Full time

    Job SummaryHelio Health is seeking a Guest Services Specialist to join our team at our Rochester Inpatient program. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our facility and providing exceptional support to our patients.ResponsibilitiesAssist with patient admission, orientation, and ongoing needs throughout...

  • Guest Services Coordinator

    2 weeks ago

    Rochester, New York, United States Helio Health Full time

    Job SummaryHelio Health is seeking a Guest Services Specialist to join our team at our Rochester Inpatient program. This full-time position will work on the evening shift, Sunday-Thursday or Tuesday-Saturday, and will be responsible for orienting patients, managing ongoing needs, and preparing and maintaining the facility for use and...

  • Guest Advocate

    2 weeks ago

    Rochester, New York, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals who are dedicated to making a difference in our communities. As a Guest Advocate, you'll play a vital role in creating a welcoming and inclusive experience for our guests.Your Key Responsibilities:Provide exceptional customer service by greeting...

  • Aquatic Team Lead

    7 days ago

    Rochester, New York, United States Midtown Athletic Club Full time

    Job Summary:Midtown Athletic Club is seeking a highly skilled Aquatic Team Lead to join our team. As a key member of our aquatics team, you will be responsible for ensuring the safety and well-being of our members and guests.Key Responsibilities:Lead and manage a team of lifeguards to ensure the highest level of safety and service.Develop and implement...

  • Lead Public Programs Coordinator

    2 weeks ago

    Rochester, New York, United States The Strong Full time

    Job Title: Lead Public Programs CoordinatorAt The Strong, we are seeking a highly skilled and creative Lead Public Programs Coordinator to join our team. This is an exciting opportunity to develop and implement engaging public programs that celebrate diversity, inclusion, and exploration for guests of all ages.Key Responsibilities:Collaborate with the...

  • Service Coordination Team Lead

    1 week ago

    Rochester, New York, United States Catholic Charities Family and Community Services Full time

    Job SummaryAs a Service Coordination Team Lead with Catholic Charities Family and Community Services, you will provide administrative oversight and support to the Program Supervisor in the Traumatic Brain Injury (TBI) Waiver and Nursing Home Transition and Diversion (NHTD) Waiver Service Coordination programs. This role requires effective communication...

Guest Services Lead

2 months ago

Rochester, New York, United States DoubleTree by Hilton Rochester Full time

About the Role: The Guest Services Supervisor plays a crucial role in supporting the Guest Services Manager by delivering attentive, courteous, and efficient service to all patrons, from the moment they arrive until their departure, while optimizing room revenue and occupancy rates.

Key Responsibilities:

  • Provide a friendly and service-oriented approach in all interactions with guests and team members.
  • Ensure consistent attendance in accordance with company standards, adapting to the hotel's scheduling needs.
  • Maintain exemplary personal appearance and grooming standards, including proper uniform and identification.
  • Adhere to company policies and regulations to promote safe and efficient hotel operations.
  • Foster a warm and welcoming atmosphere, ensuring that all employees exhibit attentiveness and courtesy towards guests and colleagues.
  • Gather necessary information for room reservations and manage VIP and special guest requests effectively.
  • Oversee the timely logging and delivery of messages, packages, and mail.
  • Stay informed about current rates, packages, and promotions, as well as in-house groups and restricted dates.
  • Enforce hotel credit policies and complete necessary reports accurately.
  • Facilitate effective communication and teamwork among staff and across departments.
  • Assist in ensuring compliance with standards for guest interactions, including phone etiquette and guest request management.
  • Be knowledgeable about emergency procedures and ensure guest check-in/out processes are conducted efficiently and courteously.
  • Manage assigned house bank responsibly and perform all Guest Services Agent duties as needed.
  • Monitor key control to uphold hotel security.

Qualifications:

  • High School diploma or equivalent required.
  • 2 to 3 years of progressive experience in hospitality or a related field.
  • Relevant college coursework is beneficial; previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is required.

Physical and Mental Requirements:

  • Ability to work flexible hours and stand for extended periods.
  • Must be able to lift and carry up to 20 pounds occasionally and 10 pounds frequently.
  • Strong communication skills to convey information clearly and effectively.
  • Ability to evaluate situations and make quick decisions.
  • Capability to multitask and anticipate needs proactively.
  • Effective problem-solving skills and ability to handle workplace challenges.
  • Proficiency in understanding financial information and basic arithmetic.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.