Guest Services Coordinator
2 weeks ago
Midtown Athletic Club is seeking a dedicated Hospitality Desk Associate who will serve as the initial point of contact for all interactions with our esteemed members and guests. This full-time role emphasizes the importance of customer engagement and requires availability for a Sunday shift and early weekday openings. The position offers a competitive hourly wage.
Role Overview
At Midtown, we prioritize our customers in every decision we make. Our Hospitality Desk Associates are instrumental in shaping the experience of each member and guest through warm welcomes, thoughtful farewells, and efficient resolution of inquiries or concerns. This role is pivotal in fulfilling our commitment to inspire individuals to enhance their lives.
You will excel in this position if you:
- Enjoy fostering a sense of community and providing personalized service
- Take pleasure in warmly welcoming individuals who visit
- Consistently aim to create a positive first impression
- Thrive on crafting memorable experiences for members and guests
- Have a passion for assisting others
- Are knowledgeable about policies and procedures and can communicate them positively
- Embrace feedback with a positive attitude and implement suggestions
- Welcoming every individual who enters with a friendly greeting
- Understanding how to enhance someone's experience
- Exhibiting professionalism, sound judgment, and optimism
- Assisting members with program registrations, payment processing, and service scheduling
- Managing check-ins and addressing inquiries or concerns effectively
- Identifying potential issues for customers and facilitating solutions
- Engaging in service recovery efforts
- Maintaining the cleanliness of front desk areas to ensure an exceptional experience
- Coordinating with housekeeping and maintenance for reported issues
- Responding to questions regarding club services and amenities
- Implementing processes to guarantee consistent service delivery
- Completing transactions for services or products
- Carrying out assigned tasks such as contacting members for special greetings
- Executing daily checklists and opening responsibilities
- Availability for a flexible schedule, including early mornings, evenings, weekends, and holidays
- Strong customer service skills and a genuine enjoyment of serving others
- Familiarity with customer service standards
- Ability to work efficiently under pressure
- Personable demeanor that connects well with diverse individuals
- Excellent memory and a delightful sense of humor
- Proficiency in quick calculations when handling transactions
- Ability to collaborate effectively within a team
- Highly organized and efficient in task management
- Outstanding communication skills
MIDTOWN is an Equal Opportunity Employer.
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