Office Operations Associate

2 weeks ago


Idaho Falls, Idaho, United States Idaho Housing and Finance Association Full time
Position Overview

We are looking for a personable and detail-oriented Administrative Support Specialist to become a vital part of our organization. In this role, you will be the first point of contact for clients, managing phone inquiries and emails, coordinating schedules, procuring office materials, and providing essential administrative assistance.

Why Join Our Team?

At Idaho Housing and Finance Association, we are committed to enhancing lives and empowering communities across Idaho. We prioritize housing opportunities, self-sufficiency, and economic growth as the cornerstones of our mission. Our dedication to our employees is paramount, and we offer competitive salary packages, comprehensive health benefits, and numerous avenues for professional advancement.

Recognized as one of the top workplaces in Idaho for over a decade, we invite you to be part of a dynamic and innovative organization that significantly impacts the lives of residents.

Key Responsibilities:

  • Address inquiries related to rental assistance programs and provide information to landlords, tenants, and social service agencies.
  • Manage incoming correspondence and ensure it reaches the appropriate personnel.
  • Continuously update and maintain system records.
  • Support caseworkers by preparing necessary documentation, including tenancy approval requests and leases.
  • Assist the public in completing preliminary applications and scheduling necessary appointments.
  • Monitor and track claims related to damages and unreported income.
  • Facilitate payment processing as required.

Qualifications:

  • A minimum of two years of experience with word processing software.
  • Typing proficiency of at least 65 words per minute.
  • A high school diploma or equivalent is required.

Preferred Skills:

  • Two years of experience in an administrative or clerical role.
  • Ability to collaborate effectively within a team to meet departmental objectives.
  • Proven track record of delivering exceptional customer service.
  • Strong knowledge of spelling, punctuation, composition, and standard office procedures and equipment.


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