Data Entry Clerk
1 day ago
At Fresh Form Draft, we're seeking a detail-oriented and customer-focused Data Entry & Customer Service Representative to join our team. As a key member of our operations team, you'll be responsible for ensuring the accuracy of data entry while providing exceptional customer support. Your strong organizational skills, keen eye for detail, and customer-centric approach will enable you to effectively manage client inquiries and resolve issues promptly. You'll also collaborate with other departments to improve customer experiences and streamline processes. If you're a team player with a passion for delivering exceptional service, we'd love to hear from you. Key Responsibilities:
* Accurately enter and update customer information in our database.
* Respond to customer inquiries via phone, email, and chat in a professional manner.
* Resolve customer issues promptly and effectively while maintaining a high level of satisfaction.
* Prepare and maintain reports related to customer service metrics and data entry accuracy.
* Collaborate with other departments to improve customer experiences and streamline processes.
* Monitor and manage customer feedback to identify trends and areas for improvement.
* Maintain confidentiality and security of customer data at all times.
Requirements:
* High school diploma or equivalent required; some college coursework or relevant experience in data entry or customer service is a plus.
* Previous experience in data entry or customer service is highly preferred.
* Strong typing skills with an emphasis on accuracy and speed.
* Excellent communication skills, both written and verbal, with a customer-first approach.
* Strong organizational skills and attention to detail.
* Proficiency in Microsoft Office (Word, Excel) and data management systems.
* Ability to work independently and collaboratively in a fast-paced environment.
* Positive attitude and the ability to handle multiple tasks simultaneously.
What We Offer:
* Competitive salary commensurate with experience.
* Health, dental, and vision insurance coverage.
* Retirement savings plan with employer matching.
* Paid time off and holidays.
* Professional development opportunities.
* Vibrant company culture with opportunities for growth and advancement.
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