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Customer Service Representative

2 months ago

Santa Ana, California, United States AtWork Group Full time

Job Summary: AtWork Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely delivery of materials.

Key Responsibilities:

  • Order Management: Utilize ERP systems to create and process customer orders accurately and efficiently, ensuring seamless order fulfillment and customer satisfaction.
  • Customer Setup: Set up and maintain customer accounts, ensuring all details are accurate and up-to-date, and providing a positive customer experience.
  • Vendor Purchases: Coordinate with vendors to manage purchase orders and ensure timely delivery of materials, maintaining strong relationships with suppliers.
  • Customer Support: Provide exceptional customer service through phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Administrative Support: Create and update records, prepare documents, and perform other administrative tasks as needed, ensuring accurate and efficient record-keeping.
  • Data Entry: Maintain accurate records of customer interactions, orders, and transactions within the ERP system, ensuring data integrity and compliance.

Qualifications:

  • Experience: 3+ years in a customer service role within a manufacturing environment, with a proven track record of providing exceptional customer service and managing customer orders.
  • ERP Proficiency: Strong experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) for order processing and inventory management, with a high level of accuracy in data entry and record-keeping.
  • Attention to Detail: High level of accuracy in data entry and record-keeping, with a strong attention to detail and ability to maintain accurate records.

Benefits:

  • Competitive Salary and Benefits Package: AtWork Group offers a competitive salary and benefits package, including health, dental, and vision insurance, 401(k), and paid time off and holidays.