Service Integration Director

1 week ago


Arlington, Virginia, United States ECS Full time

About ECS

ECS is a leading provider of advanced technology solutions to the Federal Government. We are seeking a highly skilled professional to join our team as a Service Integration Lead.

Job Summary

The Service Integration Lead will be responsible for integrating and managing services to deliver exceptional results to our clients. This role requires a strong understanding of service management principles, frameworks, and best practices.

Key Responsibilities

  • Develop and implement systems, procedures, and methodologies to support outstanding service delivery and IT service management.
  • Collaborate with cross-functional teams to integrate and manage services, ensuring seamless delivery to clients.
  • Foster a positive customer experience and drive continuous improvement to maximize success.
  • Organize agile teams, processes, and backlogs to promote efficient and effective delivery.
  • Manage multiple projects or initiatives to achieve optimal service delivery.
  • Build strong relationships with teams and stakeholders to enable effective collaboration.
  • Monitor and report on key performance indicators (KPIs) to evaluate the effectiveness of IT service delivery and identify areas for improvement.

Requirements

  • 10+ years of relevant experience in service integration and management in a Federal IT environment.
  • Expert-level understanding of service management principles, frameworks, and best practices.
  • Demonstrated leadership success, including the ability to build and lead high-performing teams within a SAFe environment.
  • Experience as an Engineering Lead and/or Product Manager for one or more enterprise IT products or services, delivered according to best practices for DevSecOps.
  • Strong technical acumen and experience successfully leading engineering resources and projects.
  • Familiarity with the.gov Cyber Mission space and legal constraints applicable to civilian Government Agencies.
  • US citizenship and ability to acquire DHS Suitability.

Desired Skills

  • Experience with code repositories, especially Git/GitHub.
  • Experience with ALM tools, especially Jira.
  • Experience with 'big data' platforms, especially Elasticsearch.
  • SAFe Certification.


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