Customer Service Representative I
5 days ago
CEFCU is seeking a highly skilled and customer-focused Member Service Representative I to join our team. As a key member of our member service team, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting CEFCU's products and services.
Key Responsibilities- Member Service: Provide professional, knowledgeable, and caring service to members, responding to their inquiries and resolving issues in a timely and efficient manner.
- Financial Transactions: Process a wide variety of financial transactions, including deposits, withdrawals, loan payments, and account openings.
- Financial Education: Enhance members' financial well-being by determining their needs and providing financial education and guidance.
- Cross-Selling: Promote CEFCU's products and services to members and potential members, identifying opportunities to increase sales and revenue.
- Team Collaboration: Work collaboratively with other member service representatives and support staff to achieve team goals and objectives.
- Education: High school diploma or equivalent required.
- Experience: One year of previous customer service experience with cash handling required.
- Skills: Bilingual skills in Spanish required for some positions. Must be sales/solutions/service oriented and work well in a production/goal attainment environment.
- Experience: One year of customer service experience, including cash handling, preferably with a financial institution.
CEFCU is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.
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