Assistant General Manager

6 days ago

Dana Point, California, United States Mina Group Full time

About Mina Group

Mina Group is a leading hospitality company that operates a portfolio of upscale restaurants and hotels. We are committed to delivering exceptional dining and lodging experiences to our guests.

Job Summary

We are seeking an experienced Assistant General Manager to join our team at Bourbon Steak Orange County. The successful candidate will be responsible for overseeing the day-to-day operations of the restaurant, ensuring that all guests receive exceptional service and that the restaurant meets its financial and operational targets.

Key Responsibilities

  • Assist the General Manager in overseeing the day-to-day operation of the restaurant
  • Write the weekly staff schedule and schedule labor as required by anticipated business activity
  • Maintain a consistent level of business for the restaurant and ensure that its budgeted targets are met
  • Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening
  • Conduct pre-shift meetings and maintain monthly management notes
  • Supervise Captains and Hosts to ensure that the guest experience at the door meets restaurant standards
  • Offer feedback to contribute to the Captains and Sommelier evaluations
  • Ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction
  • Supervise guest/hourly employee interaction during service hours
  • Support captain, hostess and floor staff in pre-opening responsibilities
  • Support FOH team in all aspects of dining room service
  • Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures
  • Coordinate staff reviews with General Manager and Human Resources Generalist
  • Audit time clock and labor reports daily
  • Responsible for verifying daily time clock entries and making corrections as necessary in Micros
  • Submit complete and accurate time clock and labor reports to the BOURBON STEAK accounting department for processing
  • Understand all BOURBON STEAK payroll practices
  • As necessary, schedule labor according to business levels and staffing needs
  • Alert General Manager and Executive Chef to potential overtime in advance
  • As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages
  • Primary liaison for AAB Steakhouse LLC Human Resources Department
  • Conduct staff interviews and make recommendations for observations and hiring
  • Liaise with the HR department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis
  • Learn BOURBON STEAK policies and standards for HR administration
  • Responsible for all paperwork and follow-up for hiring process, performance documentation and termination
  • Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner
  • Follow up on any outstanding items on behalf of AAB Steakhouse LLC HR Department
  • Ensure that staff receive time clock numbers in Micros within 24 hours of their start date
  • Serve as primary, on-site HR contact for all BOURBON STEAK employees
  • Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay etc.
  • Facilitate and administer all workers comp paperwork and claims with HR
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner

Requirements

  • Minimum 2-3 years of culinary service experience, preferably in a fine dining environment
  • Bachelors Degree and/or Culinary degree preferred
  • Excellent communication and organization skills
  • Ability to interact professionally and diplomatically with a variety of business partners
  • Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint
  • Prior experience with accounting software, POS systems, and payroll/HRIS systems

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